SAP Plant Maintenance Consultant

Cloudxtreme; Bengaluru; Hybrid; INR 1,200,000 - 2,400,000; Full time

Job summary

Cloudxtreme in Bengaluru is seeking an experienced SAP Service Management consultant to design, configure, and implement the SAP SM module aligned with business needs. You will drive integration with FI, CO, PM, and CRM, manage service contracts and warranties, and coordinate testing and user training.

The role requires handling incidents, changes, and documentation, with emphasis on delivering functional specifications and knowledge transfer to end-users.

Qualifications

• Experience in SAP Service Management module in ECC or S/4HANA.
• At least one full-cycle implementation and two support projects.
• Strong knowledge of Service Contracts, Warranties, Notifications, and Order Processing.

Responsibilities

• Configure and implement SAP Service Management to meet business requirements.
• Collaborate with cross-functional teams for integration with FI, CO, PM, and CRM modules.
• Provide production support and troubleshoot Service Management processes.
• Lead testing activities (unit, integration, UAT) and document functional specs.
• Lead end-user training and knowledge transfer sessions.

Skills

SAP Service Management

ECC/S4HANA Experience

Incident/Problem/Change Handling

End-user Training

Education

15 years of full-time education

Job description

Roles & Responsibilities

• Configure and implement SAP Service Management (SM) module to meet business requirements.
• Work on Service Contracts, Service Notifications, Service Orders, Resource-related billing, and integration with SAP SD and MM.
• Handle business process mapping, gap analysis, and documentation of functional requirements.
• Manage incident, problem, and change requests related to SAP SM applications.
• Collaborate with cross-functional teams for integration with FI, CO, PM, and CRM modules.
• Provide production support and troubleshoot issues in Service Management processes.
• Conduct unit testing, integration testing, and UAT support with business users.
• Prepare and deliver functional specifications for custom developments and enhancements.
• Lead end-user training and knowledge transfer sessions.

Professional & Technical Skills

• Minimum 5 years of experience in SAP ECC or S/4HANA Service Management module.
• Experience in at least one full-cycle implementation and two support projects.
• Strong knowledge of Service Contracts, Warranties, Notifications, and Order Processing.
• Exposure to Customer Service integration with Sales, MM, and Finance modules.
• Hands-on experience in RICEFW development coordination and functional testing.

Additional Information

• Sound understanding of SAP SM master data, pricing, and billing integration.
• Familiarity with S/4HANA Service Management (S/4HANA Service) or Customer Service (CS) module.
• Excellent analytical, communication, and client interaction skills.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.