SAP Service Mgmt. Functional-SAP CRM Service Exp (Fiori exp)-Hybrid Mode

Avensys Consulting; India; Hybrid; INR 11,160,000 - 16,740,000; Full time

Benefits offered by this job

Excellent base salary

Attractive company benefits

Collaborative work environment

Strong career progression

Job summary

A consulting IT firm is seeking an experienced SAP Service Management Functional role with a focus on SAP CRM Service and S/4 HANA. The role involves managing service requests, orders, compliance, and performance monitoring. Candidates must have a minimum of 8 years of related experience, including knowledge of the Customer Service process and SAP FI integration. This position is hybrid, offering a strong salary and benefits package, alongside opportunities for career progression.

Qualifications

• Minimum 8+ years of experience in SAP CRM Service.
• Ability to manage service orders and contracts.
• Experience with real-time tracking and monitoring of key performance indicators.

Responsibilities

• Create and track notifications for service requests.
• Manage service orders and track their status.
• Ensure compliance with service contracts.

Skills

Experience in Customer Service process

SAP CRM Service module

Knowledge of integration with SAP FI

Experience in S/4 HANA

Exposure to FIORI

Job description

Direct message the job poster from Avensys Consulting

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire SAP Service Mgmt. Functional- SAP CRM Service Exp (Fiori exp) this is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Notice Period: Immediate-15 days

Experience: Min 8+ Years

Location: PAN INDIA(Hybrid Mode)

Job Description

Service Management Functional Job Description

SAP has incorporated erstwhile SAP CRM specific process in S/4 “Service Management in SAP S/4HANA for customer management”. So, we are looking for a profile which has experience in Customer Service process like

• Create and track notifications for complaints, service requests and detected problems.
• Prioritize and classify notifications for efficient management.
• Create and manage service orders to plan and execute interventions.
• Track the status of service orders, resources used and associated costs.
• Monitoring of stock movements and replenishment levels.
• On-site intervention planning, including management of technicians and equipment.
• Track interventions in real time and adjust schedules if necessary.
• Creation and management of service contracts, including conditions, SLAs and billing terms.
• Monitoring contract compliance and managing renewals.
• Billing management for services rendered, including generation of invoices based on interventions and parts used.
• Integration with SAP FI for payment and accounts receivable management.
• Reporting and analysis tools to monitor service performance.
• Generate customized reports to monitor KPIs and SLAs.
• Knowledge on integration of CS and PM module
• The preferred profile should have worked on the above in SAP CRM Service module that handles customer service interactions, including case management, service requests, and scheduling service engineers. Experience on S/4 HANA is a must. Exposure to FIORI is good to have.

What’s On Offer

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [e-mail]. Your interest will be treated with strict confidentiality.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology
• Information Services

Avensys Consulting Pte Ltd EA Licence 12C5759

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