SAP SD-Staff

Ernst & Young (EY); Dadri; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Ernst & Young (EY) is seeking an SAP SD Staff Consultant to join the GDS TechOps team. You will provide functional support for SAP Order to Cash across regions for our global clients and collaborate with cross-functional teams to address issues and optimize designs to meet business requirements.

You will work with a global client base, handle incidents, and contribute to high-quality service while adapting to shifts and offshore/onsite collaboration.

Qualifications

• Bachelor's degree in related technology field.
• 1-3 Years of experience in SAP SD, preferably with global client.
• Provide support for SAP SD incidents and ensure minimal disruption to operations.

Responsibilities

• Provide day-to-day Application Management support for SAP Applications (OTC) including incident management and requests.
• Collaborate with internal/external stakeholders to gather requirements and deliver solutions.

Skills

SAP SD

OTC Process

Cross-functional communication

Shift / On-call

Education

Bachelor's degree in related technology field

Job description

At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Service line - Position Title: SAP SD Staff TechOps (Application Management) Consultant

At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EYs strategy by ensuring effective support to EYs growth agenda. Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom. Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service. Enablement Services provides cost-effective, high-skilled, and innovative services to support EYs global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are looking for an SAP SD Staff Consultant to join the EY GDS Team. As part of our EY GDS TechOps team, you will be responsible for providing functional support for SAP Order to Cash across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation and innovation.

You will be responsible for executing tasks with increasing autonomy, applying sound judgment within defined parameters, and contributing to team outcomes. You are expected to demonstrate initiative, resolve routine issues independently, and support junior colleagues. You will anticipate and identify risks within engagements and share any issues with senior members of the team. In line with EY commitment to quality, youll confirm that work is of high quality and is reviewed by the next-level reviewer.

Your Key Responsibilities To qualify for the role, you must have:

• Bachelors degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
• 1-3 Years of experience required in one or more areas within SAP SD preferably with Global client
• Responsible for providing support SAP SD module incidents, ensuring minimal disruption to operations.
• Support incident solving by analyzing incidents raised by users and provides solutions.
• Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
• Cross-functional communication skills; experience in offshore/onsite model.
• Ability to work with minimal guidance or supervision in a time critical environment.
• Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements

Skills and attributes for success Ideally, youll have:

• Well versed with OTC process including Inquiry, Quotation for inquiry, Sales order creation, Availability Check, Delivery Order Creation, Picking and Packing, Goods Issue, Shipment Creation, Invoice, Payment, Delivery Confirmation, Post-Sales Activities
• Experience in SD integration points with other SAP modules like FI, MM, PP and PM.
• SAP Certification in SAP SD

What you will do:

• Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
• Collaborate with internal and external stakeholders to gather