TechOps-OTC-MANAGER GDSN02

EY; Hyderabad; On-site; INR 2,800,000 - 4,200,000; Full time

Benefits offered by this job

Health benefits

Rewards program

Learning opportunities

Job summary

EY Global Delivery Services in Hyderabad invites an experienced SAP SD Manager to join the TechOps team, delivering end-to-end Order to Cash support for global clients. You’ll lead a cross-functional team, drive improvements, and ensure high-quality service across regions.

We value strong mentorship, problem-solving and collaboration, with on-call and shift flexibility to meet client needs. A background in SAP SD, OTC processes and global delivery is preferred, with 7–10 years of relevant

Qualifications

• Bachelor’s degree in a related technology field.
• 7–10 years of SAP SD experience, preferably with global clients.
• Experience in incident management and service delivery for SAP SD.
• Willingness to work shifts and on-call rotations.

Responsibilities

• Provide day-to-day application management for SAP Sales and Distribution.
• Lead and mentor a cross-functional team.
• Coordinate complex issue resolution and root cause analysis.
• Collaborate with stakeholders to gather requirements and design SAP SD solutions.
• Develop and maintain documentation and test scripts.
• Train junior team members and share best practices.
• Keep up with SAP best practices to drive automation.
• Support on-call rotation and off-hours as needed.
• Work shifts per client requirements.

Skills

SAP SD

OTC processes

Team leadership

Cross-functional collaboration

Client-facing communication

SAP customization

Education

Bachelor’s degree in related field

Tools

SAP Certification

Job description

Job Description:

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

SAP SD Manager 1,2 TechOps (Application Management) Consultant

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda. Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom. Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value‑added support, helping deliver exceptional client service. Enablement Services provides cost-effective, high‑skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services. Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are looking for an SAP SD Manager to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing functional support for SAP Order to Cash across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimise design to meet business requirements. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best‑in‑class solutions, automation and innovation.

Your Key Responsibilities:

• Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
• Lead and mentor the cross functional team fostering culture of collaboration, innovation and continuous improvement
• Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.
• Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP SD solutions and designs.
• Develop and maintain documentation including configuration, user guides and test scripts.
• Mentor and train junior SAP SD Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques.
• Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation
• Participate in on‑call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.
• Available to work on shift hours depending on the requirement of the client

Skills And Attributes For Success

• Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
• 7-10 Years of experience required in one or more areas within SAP Sales and Distribution preferably with Global client
• Responsible for providing support SAP SD module incidents, ensuring minimal disruption to operations.
• Support incident solving by analysing incidents raised by users and provides solutions.
• Working closely with customers and teams to ensure issues and requests are followed‑up and addressed timely.
• Handle change requests with a clear understanding of new business requirements.
• Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
• Cross‑functional communication skills; experience in offshore/onsite model.
• Defect resolution and defect analysis related to SD.
• Ability to work with minimal guidance or supervision in a time critical environment.
• Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.
• Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements

Ideally, you’ll also have:

• Well versed with OTC process including Inquiry, Quotation for inquiry, Sales order creation, Availability Check, Delivery Order Creation, Picking and Packing, Goods Issue, Shipment Creation, Invoice, Payment, Delivery Confirmation, Post‑Sales Activities
• Experience in SD integration points with other SAP modules like FI, SD, PP and PM.
• SAP Certification in SAP SD

What We Look For

• A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast‑moving environment
• An opportunity to be a part of market‑leading, multi‑disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY Data practices globally with leading businesses across a range of industries

What We Offer You

At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Our Commitment

As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development

From entry‑level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture

In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits

Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting‑edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

Successful candidates advance to a competency‑based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.

EY | Building a better working world

EY exists to build a better working world, helping to create long‑term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Requirements: