SAP SD-Senior

Ernst & Young; Dadri; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Ernst & Young (EY) is seeking a SAP Service Management Senior Consultant to drive excellence in Service and Customer Service modules using SAP S/4HANA. You will configure and deploy service solutions, align them with business goals, and participate in continuous improvement initiatives globally.

The role requires substantial SAP service management experience and the ability to collaborate with cross‑functional teams, stakeholders, and delivery partners across EY's Global Delivery Services.

Qualifications

• Extensive expertise in SAP S/4HANA Service and Customer Service modules.
• Understanding of service‑oriented business processes including repair, field/service, and maintenance orders.
• Knowledge of service quotations, service contracts, service orders, and maintenance service orders.

Responsibilities

• Lead the Service Management module using SAP S/4HANA to enhance productivity and drive long‑term business growth.
• Create and validate comprehensive functional specifications for key business initiatives.
• Evaluate and optimize business processes to ensure successful project delivery and knowledge transfer across the enterprise.

Skills

SAP S/4HANA Service

Cross-module integration

Lead SAP project

Communication skills

Stakeholder management

Service configuration

Tools

SAP

Job description

SAP Service Management Senior Consultant Level

At EY, were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Experience: 3-7 Years

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EYs strategy by ensuring effective support to EYs growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EYs global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

As a Senior Consultant in SAP S/4HANA Service and Customer Service, you will be responsible for driving excellence in service management across the organisation. Your role will involve configuring and deploying SAP Service modules, ensuring their optimal alignment with business objectives to support enterprise-wide growth. You will actively participate in continuous improvement initiatives, collaborate closely with cross-functional teams, and provide subject matter expertise to deliver impactful solutions. This opportunity is tailored for professionals with substantial experience in SAP service management, possessing the ability to support key projects, advise stakeholders at various levels, and foster an environment of innovation and high performance.

Your Key Responsibilities

Lead the Service Management module by leveraging SAP S/4HANA's advanced functionalities to enhance organisational productivity and drive long-term business growth. Manage the creation and validation of comprehensive functional specifications for key business initiatives, ensuring alignment with strategic organisational objectives. Evaluate and optimise business processes to ensure successful project delivery and facilitate effective knowledge transfer across the enterprise.

Skills and attributes for success

Extensive expertise in SAP S/4HANA Service and Customer Service modules. Comprehensive understanding of service-orientated business processes including in-house repair, field service repair, workshop repair, service contract-based repair, and execution order procedures. Advanced knowledge of service quotations, service contracts, service orders, service order confirmation, maintenance service orders, and recurring services. Demonstrated experience as a Lead in at least one SAP S/4HANA Service implementation project. Strong proficiency in cross-topic integration with FICO, SD, MM, PM, CATS, and related modules. Proven ability to troubleshoot and resolve issues pertaining to service management systems. Exceptional communication skills, enabling effective interaction with both technical and business stakeholders. Capacity to manage and engage business stakeholders with professionalism. Deep configuration expertise in SAP S/4HANA Service.

What we offer you

At EY, well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment:

As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated.