SAP S4 HANA CS-SD Consultant

NTT America, Inc.; Bengaluru; Hybrid; INR 2,800,000 - 4,200,000; Full time

Job summary

NTT America, Inc. is seeking an experienced SAP S/4HANA CS/SD Consultant to drive end-to-end transformation and implementation projects.

You will work under a Module Lead or Solution Architect, contributing to configuration, testing, data migration support, and post–go-live stabilization for CS and SD processes. The role emphasizes hands-on functional delivery across Service-to-Cash and Order-to-Cash, aligned with SAP S/4HANA best practices, with a focus on integration with MM, FI/CO, and other

Qualifications

• 5–8 years of SAP functional experience in SAP SD and CS.
• At least one full-cycle SAP S/4HANA implementation or conversion project.
• Exposure to SAP Activate methodology and project documentation standards.
• Strong knowledge of sales, service processes and integration with MM/FI/CO.

Responsibilities

• Configure and support SAP SD processes: Sales order, pricing, delivery, billing.
• Configure and support SAP CS processes: service notifications, service orders, warranties.
• Support ECC to S/4HANA conversions or greenfield implementations.
• Coordinate with MM, FI/CO, and ABAP/CPI teams for end-to-end integration.
• Prepare test scripts, perform SIT/UAT, and assist data migration validation.

Skills

SAP SD

SAP CS

S/4HANA

Full-cycle impl.

Tools

Signavio

LeanIX

Job description

Job Title

SAP S/4HANA Transformation – CS / SD Consultant

Job Summary

We are seeking an experienced SAP S/4HANA CS / SD Consultant to support end-to-end SAP S/4HANA transformation and implementation projects . The consultant will work under the guidance of a Module Lead or Solution Architect and contribute to configuration, testing, data migration support, and post–go-live stabilization of Customer Service (CS) and Sales & Distribution (SD) processes.

This role focuses on hands-on functional delivery across Service-to-Cash and Order-to-Cash (O2C) processes, aligned with SAP S/4HANA best practices.

Key Responsibilities

SAP CS & SD Configuration

• Configure and support SAP S/4HANA SD processes including:

• Sales Order Management

• Pricing and Condition Techniques

• Delivery, Shipping, and Billing

• Credit Management (basic exposure)

• Configure and support SAP CS processes including:

• Service Notifications and Service Orders

• Service Contracts and Warranties

• Resource-related billing

• Support CS–SD integration for service and billing processes.

S/4HANA Transformation Support

• Support ECC to S/4HANA conversions or greenfield implementations.

• Apply S/4HANA SD and CS simplifications , Fiori apps, and embedded analytics.

• Assist in Fit-to-Standard (F2S) workshops and requirement clarification.

Integration & Collaboration

• Work closely with MM, WM/EWM, TM, PM, and FI/CO teams to ensure end-to-end integration.

• Support Business Partner (BP) and customer master data configuration and validation.

• Coordinate with technical teams (ABAP, CPI, middleware) on RICEFW objects and interfaces.

Testing & Data Migration

• Prepare and execute unit testing and SIT test cases for CS and SD scenarios.

• Support UAT , defect resolution, and business user clarification.

• Assist with data migration validation for customers, service contracts, and open documents.

Go-Live & Hypercare

• Support cutover activities for open sales orders, service orders, contracts, and billing.

• Provide hypercare support , troubleshooting CS / SD issues post go-live.

• Document issues, resolutions, and process changes.

Documentation & Methodology

• Prepare and maintain:

• Functional specifications

• Configuration documents

• Test scripts and user guides

• Follow SAP Activate methodology and project documentation standards.

Required Skills & Experience

SAP CS & SD Expertise

• 5–8 years of SAP functional experience in:

• SAP SD (Order-to-Cash)

• SAP CS (Service Management)

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• At least one full-cycle SAP S/4HANA implementation or conversion project

• Strong understanding of sales and customer service processes

S/4HANA & Service Knowledge

• Hands-on experience with:

• S/4HANA SD configuration

• CS integration with SD and FI

• Business Partner (BP) concept

• Exposure to S/4HANA Service Management or FSM is a plus.

• Knowledge on LeanIX, Signavio for process flow preparation and discussion with business team, is an added advantage

Preferred Qualifications

• SAP S/4HANA or SAP SD / CS certification

• Experience with SAP Activate methodology

• Industry exposure to Manufacturing, Utilities, Automotive, or Industrial Equipment

• Exposure to PM or EWM is an advantage

Soft Skills

• Strong analytical and troubleshooting skills

• Good communication and documentation abilities

• Ability to work effectively in onshore–offshore and multi-country delivery models

• Willingness to learn and adapt to S/4HANA innovations

Location & Work Model

• Location: As per project needs

• Work Model: Hybrid / Onsite / Offshore (project dependent)