SAP Infrastructure Team Lead

VISEO; Hyderabad; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

VISEO Hyderabad is seeking an experienced Infrastructure Operations Lead to head and mentor a 24x7 support team, ensuring seamless incident and request management across cloud, on-prem, and SAP infra.

You will oversee Level 2/3 tickets, changes, and alerts, coordinating with Monitoring and BASIS teams while enforcing security baselines and continuity. Strong English communication and leadership are essential.

Qualifications

• 5+ years in Infrastructure Operations (Cloud, Networks, Systems, Security) with leadership/coordination experience in a 24x7 service model.
• Strong knowledge of cloud platforms (Azure, AWS, GCP) and SAP-related infrastructure environments.
• Experience with ITIL-based ticketing, change management, and SLA monitoring.

Responsibilities

• Lead, mentor, and organize the Infrastructure support team for 24x7 shift/on-call coverage.
• Oversee Level 2 and Level 3 incident management, changes, and alerts with Jira, ensuring SLA adherence.
• Supervise SAP infrastructure administration, OS, storage, networks, and cloud platforms for SAP landscapes.
• Coordinate with Monitoring and BASIS teams for end-to-end infrastructure operations.
• Enforce cybersecurity baselines, vulnerability management, access controls, and backup/restore validation.

Skills

Team Leadership

Operations

Incident Management

SLA Monitoring

Jira

ITIL

Cloud Platforms

Linux/Windows

Networking/Security

English Communication

Tools

Jira

Job description

• Team Leadership & Operations: Lead, mentor, and organize the Infrastructure support team ensuring optimal 24x7 shift/on-call coverage.
• Incident & Request Management: Oversee the lifecycle of Level 2 and Level 3 infrastructure tickets, changes, and alerts within Jira, ensuring swift resolution and adherence to strict customer SLAs.
• SAP Infrastructure Maintenance: Supervise day-to-day administration, optimization, and troubleshooting of operating systems, storage, networks, communications, and cloud platforms dedicated to SAP environments.
• Cross-Team Coordination: Act as the main point of contact for infrastructure operations, collaborating seamlessly with the Monitoring team (for alert handling) and the BASIS team (for database, transport, and OS-level dependencies).
• Cybersecurity & Continuity: Enforce security baseline policies, vulnerability management, access controls, and backup/restore validations to guarantee client operational continuity.
• Performance Tracking: Participate in team performance reviews, monitoring individual technical output and service delivery quality.

Profile

• Experience: 5+ years of experience in Infrastructure Operations (Cloud, Networks, Systems, Security) with at least 1-2 years in a leading, coordinating, or supervisory role within a 24x7 service model.
• Deep knowledge of Cloud platforms (Azure, AWS and GCP), traditional On-Premise infrastructure, operating systems (Linux/Windows), and networking/security fundamentals supporting SAP landscapes.
• Methodology & Tools: Strong proficiency with Jira or similar ITIL-based ticketing tools, change management processes, and SLA monitoring
• Management Skills: Proven ability to manage technical support teams, handle customer escalations effectively, and prioritize operational workloads under pressure.
• Strong analytical and problem-solving skills.
• Attention to detail and procedural discipline.
• Good communication skills in English.
• Team-oriented mindset with accountability
• Proactive and responsive attitude.
• Ownership of assigned tasks and tickets.
• Strict adherence to processes and escalation rules.
• Continuous learning and improvement mindset.