SAP Delivery Manager

Bosch; Bengaluru; Hybrid; INR 3,800,000 - 6,800,000; Full time

Job summary

Bosch Global Software Technologies Private Limited in Bengaluru seeks an experienced SAP Delivery Manager to lead end-to-end service delivery across transformational SAP projects and AMS. This senior role requires 12-15 years of experience in managing complex SAP implementations, practice management, and multi-geography account operations with full P&L accountability.

This role will oversee SAP delivery leadership across Greenfield/Brownfield projects, drive cross-geography teams, and ensure

Qualifications

• 12-15 years of progressive experience in SAP delivery management and consulting.
• Proven track record in managing transformational SAP projects (Greenfield/Brownfield implementations).
• Extensive experience in SAP AMS operations and support services management.
• Strong background in SAP Practice management and multi-account operations across geographies.
• Demonstrated P&L accountability and experience managing business portfolios.

Responsibilities

• Oversee all business operations and end-to-end service delivery processes.
• Manage cross-functional teams across geographies and drive operational efficiency.
• Ensure SLA/KPI adherence and maintain client relationships throughout project lifecycle.
• Lead transformational SAP projects including Greenfield, Brownfield, and hybrid scenarios.
• Handle multiple client accounts across different geographies with accountability for service delivery excellence.
• Drive SAP Practice management initiatives and standardization in operational models.
• Manage overall cost optimization while maintaining service quality and client satisfaction.
• Accountable for top-line growth and responsible for bottom-line profitability of assigned portfolio.
• Lead large cross-functional teams including SAP consultants, technical experts, and support staff.
• Drive employee retention initiatives and performance management across global delivery teams.
• Foster continuous learning and skill development to enhance service delivery capabilities.
• Implement automation and process improvement initiatives to drive operational efficiency.
• Serve as primary escalation point for critical issues and complex stakeholder management scenarios.
• Maintain executive-level relationships with C-suite clients and key decision makers.
• Conduct governance meetings and strategic planning sessions with internal and external stakeholders.
• Drive value realization discussions and ensure alignment with client business objectives.
• Establish and maintain service delivery frameworks, quality standards and best practices.
• Provide reporting on delivery metrics, financial performance, and operational KPIs.
• Drive process improvement and risk management strategies.

Skills

Service delivery leadership

Multi-geography account mgmt

P&L accountability

Stakeholder management

Automation & process improvement

SAP AMS operations

Education

Bachelor's degree in Engineering, Computer Science, IT, or related field

SAP certification in relevant modules

PMP or equivalent certification

ITIL Foundation certification preferred

Tools

SAP

Job description

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Position Overview

We are seeking an experienced SAP Delivery Manager to lead end-to-end service delivery across transformational SAP projects and Application Management Services (AMS). This senior role requires 12-15 years of experience in managing complex SAP implementations, practice management, and multi-geography account operations with full P&L accountability.

Key Responsibilities

Service Delivery Leadership

• Oversee all business operations, people, and end-to-end service delivery processes to ensure consistent, high-quality service to clients
• Manage cross-functional teams across multiple geographies and drive operational efficiency
• Ensure SLA/KPI adherence and maintain strong client relationships throughout project lifecycle
• Lead transformational SAP projects including Greenfield implementations, Brownfield upgrades, and hybrid scenarios

Practice & Account Management

• Handle multiple client accounts across different geographies with full accountability for service delivery excellence
• Drive SAP Practice management initiatives and standardization in operational models
• Manage overall cost optimization while maintaining service quality and client satisfaction
• Accountable for top-line growth and responsible for bottom-line profitability of assigned portfolio

Team Leadership & People Management

• Lead and manage large cross-functional teams including SAP consultants, technical experts, and support staff
• Drive employee retention initiatives and performance management across global delivery teams
• Foster continuous learning and skill development to enhance service delivery capabilities
• Implement automation and process improvement initiatives to drive operational efficiency

Client & Stakeholder Management

• Serve as primary escalation point for critical issues and complex stakeholder management scenarios
• Maintain executive-level relationships with C-suite clients and key decision makers
• Conduct regular governance meetings and strategic planning sessions with internal and external stakeholders
• Drive value realization discussions and ensure alignment with client business objectives

Operational Excellence & Reporting

• Establish and maintain service delivery frameworks, quality standards, and best practices
• Provide comprehensive internal and external reporting on delivery metrics, financial performance, and operational KPIs
• Drive process improvement and simplification initiatives to enhance service delivery efficiency
• Implement risk management strategies and proactive issue resolution mechanisms

Required Qualifications

Experience & Expertise

• 12-15 years of progressive experience in SAP delivery management and consulting
• Proven track record in managing transformational SAP projects (Greenfield/Brownfield implementations)
• Extensive experience in SAP AMS operations and support services management
• Strong background in SAP Practice management and multi-account operations across geographies
• Demonstrated P&L accountability and experience managing business portfolios

Technical & Functional Skills

• Deep expertise in SAP ecosystem including S/4HANA, ECC, and cloud solutions
• Comprehensive understanding of SAP modules: FI/CO, MM, SD, PP, QM, PM, HR
• Experience with SAP implementation methodologies and AMS service delivery frameworks
• Strong knowledge of SLA/KPI management and operational excellence practices

Leadership & Management

• Proven ability to lead large, diverse teams across multiple geographies
• Strong business acumen with experience in client relationship management and stakeholder engagement
• Excellent escalation management and conflict resolution skills
• Experience in employee retention, performance management, and organizational development

Education & Certifications

• Bachelor's degree in Engineering, Computer Science, IT, or related field
• SAP certification in relevant modules (mandatory)
• Project Management Professional (PMP) or equivalent certification
• ITIL Foundation certification preferred

Key Performance Indicators

• Service delivery excellence metrics and SLA compliance
• Client satisfaction scores and retention rates
• Portfolio profitability and revenue growth targets
• Team utilization, productivity, and employee retention rates
• Operational efficiency improvements and cost optimization achievements
• Escalation resolution effectiveness and stakeholder satisfaction

Core Competencies

• Service delivery leadership and operational excellence
• Multi-geography account management and client relationship building
• P&L management and business portfolio accountability
• Process improvement, automation, and operational standardization
• Team leadership, people management, and organizational development
• Risk management, escalation handling, and stakeholder communication

Location & Travel

This position offers flexible work arrangements with travel requirements up to 25-30% for client engagements and global team collaboration.

Qualifications

Educational qualification:

B.E./ B.Tech. , M.B.A. Preferred

Experience :

5-18 years