SAP CRM On-Prem Functional Lead

Vriti.ai Pvt. Ltd.; India; Remote; INR 900,000 - 1,500,000; Full time

Job summary

Vriti is seeking an experienced SAP CRM functional consultant to lead On-Premise implementation projects focused on the Service module. You will gather business requirements, configure SAP CRM functionalities, and prepare functional specifications to drive successful deployments.

In this role you will coordinate with technical consultants and stakeholders, support testing phases (functional, integration, UAT), and guide the project team to milestone delivery with a strong focus on delivering

Qualifications

• Experience with SAP CRM 7.0 On-Premise implementation.
• Hands-on experience in SAP CRM Service module.
• Ability to gather requirements and prepare functional specs.
• Coordinate with technical teams and stakeholders.
• Experience with UAT and defect resolution.

Responsibilities

• Lead SAP CRM 7.0 On-Premise implementation activities.
• Gather and analyze service-related requirements.
• Configure SAP CRM functionalities to meet business needs.
• Prepare functional specs and coordinate with developers.
• Provide guidance to project team and support milestones.
• Assist with issue resolution and ensure delivery.

Skills

SAP CRM 7.0

Service module

Functional configuration

Requirements gathering

Team coordination

UAT testing

Stakeholder mgmt

Analytical skills

Tools

SAP C4C

Job description

Key Responsibilities

• Lead functional activities for SAP CRM 7.0 On-Premise implementation projects.
• Gather and analyze business requirements related to the SAP CRM Service module.
• Configure and customize SAP CRM functionalities to meet business requirements.
• Prepare functional specifications and coordinate with technical consultants for required developments.
• Work with business stakeholders to understand service processes and recommend suitable SAP CRM solutions.
• Support functional testing, integration testing, defect resolution, and user acceptance testing (UAT).
• Provide functional guidance to the project team and support end-to-end implementation activities.
• Assist with issue resolution and ensure successful delivery of project milestones.

Required Skills and Experience

• Strong experience in SAP CRM 7.0 On-Premise.
• Hands‑on functional experience in the SAP CRM Service module.
• Experience in SAP CRM functional configuration and implementation.
• Good understanding of service‑related business processes and SAP CRM functionalities.
• Ability to gather requirements, prepare functional specifications, and coordinate with technical teams.
• Candidates with SAP C4C experience will also be considered, provided they have previous hands‑on experience with SAP CRM On‑Premise and can quickly transition back to it.
• Strong analytical, communication, and stakeholder management skills.
• Ability to independently handle functional requirements and lead project activities.