SAP CRM Functional Consultant

Infosys; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading consulting firm is seeking a SAP CRM Consultant with at least 2 years of full life cycle project experience. This role involves configuring SAP CRM solutions, troubleshooting production issues, and aiding in various project phases including requirement gathering and solution design. The ideal candidate will have knowledge across multiple CRM functional areas and be able to create essential documentation. This is a full-time position located in Bengaluru.

Qualifications

• Minimum 2+ years of full life cycle SAP Project implementation experience.
• Knowledge in multiple CRM functional areas.
• Ability to create technical specifications and documentation.

Responsibilities

• Aid the consulting team in various project phases including problem definition and solution design.
• Support configuring solution requirements and diagnose issues.
• Create requirement specifications and contribute to client deliverables.

Skills

SAP Project implementation

SAP CRM solution configuration

Middleware configuration

Requirement gathering

Troubleshooting

Job description

Responsibilities & Qualifications

• Consultant with a minimum 2+ years full life cycle SAP Project implementation.
• Knowledge in configuring the SAP CRM solution across multiple CRM functional areas such as Sales, Service, Marketing, Interaction centre, etc.
• Knowledge in setting up CRM Middleware to handle Integration and troubleshooting data issues.
• Perform the role of SAP CRM Consultant with extensive knowledge and experience in requirement gathering, estimations, business blueprinting, realization, integration, testing, and deployment.
• Ability to facilitate workshops for requirement gathering, training content creation, end-user training, etc.
• Implement solutions aligned with the SAP Best Practices and appropriate to the customer requirements.
• Ability to create functional and technical specifications, configuration documents, end-user documents, and training documents.
• Ability to troubleshoot and diagnose CRM Production Support issues.
• Ability to document and implement bespoke developments.

A day in the life of an Infoscion

• As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.
• You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs.
• You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.
• You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.
• You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
• Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data.
• Awareness of latest technologies and trends.
• Logical thinking and problem solving skills along with an ability to collaborate.
• Ability to assess the current processes, identify improvement areas and suggest the technology solutions.
• One or two industry domain knowledge.

Location of posting

Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, Coimbatore, Jaipur. While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting