SAP bw4 hana interviews Thursday

Capgemini; Pune District, Mumbai, Bengaluru; Hybrid; INR 1,000,000 - 1,800,000; Full time

Job summary

Capgemini in Pune, India, is seeking a SAP BW/4HANA L3 Support Engineer to provide advanced technical support for BW/4HANA environments, resolve critical incidents, perform root cause analysis, and collaborate with development teams to implement long-term fixes.

The role emphasizes system monitoring, knowledge management, mentorship of junior engineers, and incident management for P1 and P2 tickets, with opportunities to enhance performance and stability through system enhancements.

Qualifications

• 3-5 years of experience in SAP BW/4HANA support.
• Strong knowledge of BW/4HANA architecture, data modelling, ETL processes.
• Experience with incident management and ticketing systems.

Responsibilities

• Troubleshoot and resolve complex SAP BW/4HANA issues, including performance bottlenecks and data inconsistencies.
• Perform root cause analysis and implement preventative measures.
• Collaborate with L1/L2 support, development teams, and IT stakeholders to improve system stability.
• Monitor health and performance of BW/4HANA systems; proactively address problems.
• Document solutions and best practices for knowledge base.
• Provide mentorship to junior engineers.
• Manage critical incidents (P1/P2) and ensure timely resolutions.
• Contribute to system enhancements to improve performance and stability.

Skills

SAP BW/4HANA

Advanced troubleshooting

Communication & collaboration

BW/4HANA administration

ABAP development

HANA knowledge (Native HANA modelling,

Incident management & ticketing

Job description

Job description: SAP BW4/HANA L3 Support and Enhancement.

A BW/4HANA L3 Support Engineer requires advanced technical support for SAP BW/4HANA systems, resolving complex issues escalated from lower support levels. This role requires deep knowledge of SAP BW/4HANA architecture, data modelling and troubleshooting techniques. Key responsibilities include analysing and resolving critical incidents, performing root cause analysis, and collaborating with development teams for long-term solutions.

Key Responsibilities:

• Troubleshooting and Resolution: Investigate and resolve complex technical issues related to SAP BW/4HANA, often involving performance bottlenecks, data inconsistencies, or system errors.


• Root Cause Analysis: Conduct thorough root cause analysis to identify the underlying causes of issues and implement preventative measures.


• Collaboration: Work closely with L1 and L2 support teams, development teams, and other IT teams to resolve issues and improve system stability.


• System Monitoring: Monitor the health and performance of SAP BW/4HANA systems, proactively identifying and addressing potential problems.


• Knowledge Management: Document solutions, troubleshooting procedures, and best practices to build a knowledge base for future reference.


• Mentorship: Provide guidance and mentorship to junior support engineers.


• Incident Management: Manage critical incidents (P1 and P2 tickets) and ensure timely resolution.


• System Enhancement: Contribute to the development and implementation of solutions to improve system performance and stability.

Required Skills & Experience:

• Deep knowledge of SAP BW/4HANA: Including data modelling, data extraction, transformation, and loading (ETL) processes.


• Advanced troubleshooting skills: Ability to analyse complex issues, identify root causes, and implement effective solutions.


• Strong communication and collaboration skills: Ability to effectively communicate with various stakeholders, including business users and technical teams.


• Experience with SAP BW/4HANA administration: Including system configuration, performance tuning, and security.


• Experience with ABAP development: For data extraction and transformation.


• Knowledge of HANA platforms: (e.g., Native HANA modelling, AMDP) is often preferred.


• Experience with incident management and ticketing systems: 3-5 years of experience is required.