SAP BW Support Analyst

Mphasis; Bengaluru; On-site; INR 300,000 - 600,000; Part time

Job summary

An established industry player is seeking a dedicated SAP Support Analyst to provide L2/L3 support for SAP BW and HANA systems. This role involves resolving critical tickets, developing ABAP-based data extraction, and collaborating with functional teams to translate business requirements into technical specifications. The ideal candidate will possess strong analytical and problem-solving skills, ensuring compliance with SAP governance standards. If you are passionate about IT services and enjoy working in a collaborative environment, this part-time opportunity is perfect for you.

Qualifications

• Provide L2/L3 support for SAP BW and HANA systems.
• Develop and troubleshoot ABAP-based data extraction.
• Collaborate with teams to translate business needs into tech specs.

Responsibilities

• Handle critical P1 and P2 tickets for timely resolution.
• Perform root cause analysis and implement permanent solutions.
• Ensure compliance with SAP authorization and data governance standards.

Skills

SAP BW

SAP BW on HANA

SAP BW/4HANA

SAP HANA

ABAP programming

AMDP

SAP ECC

SAP CRM

Reporting and analytics

Communication skills

Analytical skills

Problem-solving

Job description

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1. Provide L2/L3 level support for SAP BW, SAP BW on HANA, and SAP BW/4HANA systems.
2. Handle critical P1 and P2 tickets and ensure timely resolution.
3. Work on data modelling tasks in SAP BW and SAP HANA environments.
4. Develop and troubleshoot ABAP-based data extraction and transformations.
5. Collaborate with functional teams to understand business requirements and translate them into technical specifications.
6. Perform root cause analysis and implement permanent solutions.
7. Ensure compliance with SAP authorization concepts and data governance standards.
8. Support and maintain data sources from SAP ECC and SAP CRM systems.
9. Maintain documentation and adhere to ITSM processes and ticketing standards.

Eligibility Criteria:

1. Mandatory Skills:
2. SAP BW, SAP BW on HANA, SAP BW/4HANA
3. SAP HANA
4. ABAP programming
5. Basic experience with AMDP
6. Working knowledge of SAP ECC and SAP CRM source systems
7. Basic understanding of reporting and analytics
8. Good to Have:
9. Experience with SAP BW and HANA authorization concepts
10. Exposure to SAP Analytics Cloud
11. Familiarity with ITSM tools and processes
12. Soft Skills:
13. Strong communication and interpersonal skills
14. Excellent analytical and problem-solving abilities
15. Ability to work independently and collaboratively

Seniority level

• Associate

Employment type

• Part-time

Job function

• IT Services and IT Consulting, Software Development, and IT System Custom Software Development

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