Salon Training Manager

Urban Company; Bengaluru Urban; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Urban Company is seeking a Training Manager to build high-quality service capability across the zone by owning the training, grooming, and performance enablement of salon professionals in the Beauty category.

You will coach city-level trainers, set SOPs, evaluate batches, and drive quality improvements through data-driven coaching across multiple cities.

Qualifications

• 5+ years of training delivery experience (in-salon & virtual).
• Experience training trainers or mentors.
• Strong technical expertise in core beauty services: waxing, threading, facials, manicure & pedicure, basic hair services.
• Proven ability to coach, motivate, and performance-manage training teams.
• Operational mindset and ability to manage multiple cities, batches, and stakeholders.
• Comfortable working with data, audits, and performance metrics to drive outcomes.

Responsibilities

• Own end-to-end training for newly onboarded salon professionals in the Beauty category across the zone.
• Ensure standardised, high-quality delivery of technical and soft-skill training modules aligned with brand and platform expectations.
• Coach, mentor, and up-skill city-level trainers to run effective training batches independently.
• Set clear training SOPs, evaluate batch quality, and conduct regular audits and feedback sessions.
• Enable trainers to handhold professionals post go-live to ensure a smooth transition and address early-stage performance gaps.
• Understand professionals’ learning needs to tailor coaching approaches and build rapport with trainers and professionals.
• Act as a bridge between trainers, professionals, and business teams to resolve capability or quality challenges.

Skills

Training experience

Train the trainers

Beauty services tech

Team management

Coaching & performance

Operations

Multi-city coordination

Data-driven

Job description

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -

1. Customer love: Build a platform that offers truly delightful and differentiated services

2. Partner empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood

3. Technology first: Bring innovation and technology to an age-old industry

Role Overview

The Training Manager will be responsible for building high-quality service capability across the zone by owning the training, grooming, and performance enablement of salon professionals.

The role requires deep technical expertise in beauty services, strong people leadership, and the ability to coach both trainers and professionals to deliver exceptional

Key Responsibilities

• Own end-to-end training for newly onboarded salon professionals in the Beauty category across the zone.
• Ensure standardised, high-quality delivery of technical and soft-skill training modules aligned with brand and platform expectations.

Trainer Grooming & Capability Building

• Coach, mentor, and up skill city-level trainers to run effective, high-impact training batches independently.
• Set clear training SOPs, evaluate batch quality, and conduct regular audits and feedback sessions.

Post-Go-Live Professional Handholding

• Enable trainers to handhold professionals post go-live to ensure a smooth transition
• Address early-stage performance gaps related to service quality, customer handling, hygiene, and protocol adherence.

Professional Engagement & Coaching

• Understand professionals’ prior experience, skill levels, and learning needs to tailor coaching approaches.
• Build strong rapport and trust with professionals, enabling effective grooming and behavioural coaching through city trainers.
• Act as a bridge between trainers, professionals, and business teams to resolve capability or quality challenges.

Must-Have Skills & Experience

• +5 years of experience in training delivery (in-salon & virtual)
• Experience in training trainers or mentors
• Strong Technical Expertise in core beauty services, including: Waxing, Threading, Facials, Manicure & Pedicure, Basic Hair Services
• Prior experience managing and grooming a team of trainers.
• Proven ability to coach, motivate, and performance-manage training teams.
• Operational Mindset
• Ability to manage multiple cities, batches, and stakeholders in a fast-paced environment.
• Comfortable working with data, audits, and performance metrics to drive outcomes.