Salesforce Technical Project Manager

Zoho; Chennai District; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

dotSolved seeks a Salesforce Technical Project Manager to own the Salesforce product experience for enterprise teams. Translate needs into well-defined BRDs/PRDs and epic-level work, map current-state processes, and define future-state designs across Sales Cloud, Marketing Cloud, and integrations.

Lead acceptance criteria, UAT, and production readiness while coordinating with multiple business units. The role requires 7+ years in Salesforce, strong PM skills, and ability to work with engineering

Qualifications

• 7+ years hands-on Salesforce experience in enterprise environments.
• Product Management experience in B2B SaaS or Salesforce platforms.
• Strong experience with Salesforce Sales Cloud.
• Experience with Salesforce Marketing Cloud, including understanding of marketing automation, campaigns/journeys, segmentation, communications, and integrations.
• Strong understanding of Salesforce data models, objects, relationships, record types, approval processes, permission sets, profiles, automation, and integrations.
• Ability to create clear and concise PRDs, BRDs, user stories, HLRs, acceptance criteria, and product roadmaps.
• Experience working with cross-functional stakeholders across Business Operations, Sales, Marketing, Compliance, Engineering, and IT.
• Ability to work with technical teams on architecture and integration decisions without needing to write Apex.
• Nice to Have: Life Sciences, healthcare, diagnostics, or regulated-industry experience.
• Experience with Jira, Confluence, Git-backed Salesforce metadata, and release documentation.

Responsibilities

• Translate leadership requests into BRDs, PRDs, product one-pagers, and HLR-backed epics with clear in-scope and out-of-scope definitions.
• Map current-state processes such as people movement, quarterly territory planning, call logging, portal order support, and marketing workflows before defining the future state.
• Gather and translate requirements across Sales Operations, Marketing, Medical Affairs, Compliance, and field teams.
• Define acceptance criteria covering the data model, automation, UI, Lightning pages, access, reporting, and integrations.
• Identify opportunities to leverage Salesforce Marketing Cloud for targeted communications, campaigns, customer engagement, and marketing automation.
• Prioritize and sequence Salesforce work for internal teams and external vendors against portfolio and PMO intake.
• Own sandbox → preprod → production release readiness, including scope, UAT plans, deployment guides, and technical handoffs.
• Drive UAT, defect resolution, business sign-off, and production readiness.
• Ensure Salesforce remains the appropriate user experience while maintaining clear system-of-record boundaries across Commerce, Org Service, LIMS, and other platforms.
• Align Sales Ops, Marketing, RDs/field teams, Medical Affairs, Compliance, Org Service, Integration, Helpdesk, and Engineering.
• Drive alignment on compliance gates, particularly No / Review scenarios.
• Coordinate UAT, training materials, enablement communications, and go-live support across multiple business units.
• Partner with technical leads and vendors to resolve functional and integration dependencies.
• Determine when to enhance existing Salesforce patterns versus introducing new capabilities.
• Evaluate solutions across Sales Cloud, Marketing Cloud, Service Cloud, Lightning apps/consoles, territory management, and Salesforce integrations.
• Identify org drift, permission-set/profile impacts, record-type-specific UX risks, and integration dependencies before release.
• Partner with technical leads on architecture and TDD options without owning Apex implementation.

Skills

Salesforce expertise

Product management

Stakeholder management

Cross-functional collaboration

CRM platforms

UAT & Release management

Tools

Jira

Confluence

Git-backed Salesforce metadata

Release documentation

Job description

dotSolved, headquartered in Silicon Valley USA, is a leading global provider of business process automation, modern application engineering, and cloud infrastructure services. dotSolved focuses on enabling digital transformations for small, medium, and large enterprises, in the following industries (but not limited to): High technology, Energy, Manufacturing, Financial Services, Media & Entertainment, Communications, Retail, Healthcare, and Education.

dotSolved drives digital transformations for enterprises by defining, automating, and optimizing complex business processes for the digital era and engineering modern, data & analytic driven, applications that deliver intended business value. With hundreds of successful implementations and experience in Big Data, ERP, and Supply Chain, dotSolved can guarantee the creation of measurable business value from project engagements leading to accelerated business growth and profitability for customers.

Job Description

Position: Salesforce Technical Project Manager

Shift Timing - 3.00AM - 12.PM PST (US Pacific Time)

About the role: Own the Salesforce product experience for Natera’s commercial and medical field teams. Translate Sales Operations, Medical Affairs, Compliance, and business needs into well-defined platform capabilities across Sales Cloud, Marketing Cloud, Service Consoles, and integrations with Org Service, SOS/Commerce, LIMS, and vendor partners. The goal is to enable field representatives and operations teams to complete territory, account, sales activity, order-support, marketing, and compliance workflows effectively within Salesforce, while maintaining clear system-of-record boundaries.

Discovery & Requirements:

• Translate leadership requests and SFHELP pain points into BRDs, PRDs, product one-pagers, and HLR-backed epics with clear in-scope and out-of-scope definitions.
• Map current-state processes such as people movement, quarterly territory planning, call logging, portal order support, and marketing workflows before defining the future state.
• Gather and translate requirements across Sales Operations, Marketing, Medical Affairs, Compliance, and field teams.
• Define acceptance criteria covering the data model, automation, UI, Lightning pages, access, reporting, and integrations.
• Identify opportunities to leverage Salesforce Marketing Cloud for targeted communications, campaigns, customer engagement, and marketing automation.

Delivery Ownership:

• Prioritize and sequence Salesforce work for internal teams and external vendors against portfolio and PMO intake.
• Own sandbox → preprod → production release readiness, including scope, UAT plans, deployment guides, and technical handoffs.
• Drive UAT, defect resolution, business sign-off, and production readiness.
• Ensure Salesforce remains the appropriate user experience while maintaining clear system-of-record boundaries across Commerce, Org Service, LIMS, and other platforms.

Cross-Functional Facilitation:

• Align Sales Ops, Marketing, RDs/field teams, Medical Affairs, Compliance, Org Service, Integration, Helpdesk, and Engineering.
• Drive alignment on compliance gates, particularly No / Review scenarios.
• Coordinate UAT, training materials, enablement communications, and go-live support across multiple business units.
• Partner with technical leads and vendors to resolve functional and integration dependencies.

Salesforce Platform Product Judgment:

• Determine when to enhance existing Salesforce patterns versus introducing new capabilities.
• Evaluate solutions across Sales Cloud, Marketing Cloud, Service Cloud, Lightning apps/consoles, territory management, and Salesforce integrations.
• Identify org drift, permission-set/profile impacts, record-type-specific UX risks, and integration dependencies before release.
• Partner with technical leads on architecture and TDD options without owning Apex implementation.

Required Qualifications:

• Minimum 7+ years of hands‑on Salesforce experience, with strong experience in enterprise Salesforce environments.
• Product Management experience in B2B SaaS, enterprise CRM, or Salesforce platforms.
• Strong experience with Salesforce Sales Cloud.
• Experience with Salesforce Marketing Cloud is required, including understanding of marketing automation, campaigns/journeys, segmentation, communications, and integrations.
• Strong understanding of Salesforce data models, objects, relationships, record types, approval processes, permission sets, profiles, automation, and integrations.
• Ability to create clear and concise PRDs, BRDs, user stories, HLRs, acceptance criteria, and product roadmaps.
• Experience working with cross‑functional stakeholders across Business Operations, Sales, Marketing, Compliance, Engineering, and IT.
• Ability to work with technical teams on architecture and integration decisions without needing to write Apex.
• Experience owning Salesforce releases from discovery and requirements through UAT, deployment, and production support.
• Strong stakeholder management and communication skills.

Nice to Have:

• Life Sciences, healthcare, diagnostics, or regulated‑industry experience.
• Experience with Salesforce Marketing Cloud and Sales Cloud integration.
• Familiarity with Lightning Apps/Consoles, CRM Analytics (CRMA), and Territory Management.
• Experience with Salesforce Service Cloud.
• Experience with Jira, Confluence, Git‑backed Salesforce metadata, and release documentation.
• Experience working with external Salesforce implementation partners/vendors.
• Understanding of PHI, compliance, and regulated healthcare workflows.

Preferred Experience:

7+ years Salesforce experience | Sales Cloud | Marketing Cloud | Enterprise CRM Product Management | Integrations | UAT & Release Management | Healthcare/Life Sciences preferred