Salesforce Technical Manager ( Salesforce Technical Architect exp is Manadatory )

Salesforce; India; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Salesforce is seeking a Senior Technical Consulting Manager to design and manage complex Salesforce solutions, including AI-enabled architectures and integrations. You will lead a skilled delivery team across client projects, driving AI-first strategies while ensuring high-quality outcomes.

The role requires deep Salesforce product knowledge, strong leadership, and hands-on experience with API integrations and data migrations, with significant travel to client sites.

Qualifications

• 9-15 years CRM experience with at least 6 years on the Salesforce platform.
• Strong experience leading technical teams and customer engagements.
• Expert level knowledge of Salesforce product suite (Sales, Service, Community, Marketing, Commerce).

Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations.
• Drive Enterprise AI Architecture by designing and integrating scalable predictive and generative AI solutions within custom Salesforce environments.
• Lead technical design sessions; architect and document technical solutions aligned with client business objectives.
• Champion an AI-first delivery methodology using AI tools to accelerate implementation.
• Provide oversight and governance of Salesforce projects, guiding delivery teams on AI-assisted tooling.
• Lead code reviews and ensure quality and appropriate design patterns.
• Manage the technical delivery of custom development, integrations, and data migration.
• Understand projects and debug issues, leveraging AI diagnostics to interpret logs.
• Participate in technical landscape discovery and POC development with prospects.
• Liaise with Salesforce product teams to support client implementations.

Skills

CRM experience

Salesforce platform

AI development tools

API integration

Architecture/design

Team leadership

Data migration

Release management

Debug logs/AI diagnostics

SAML/SSO/OAuth

Tools

Claude

Cursor

ETL tools

LLM tooling

Job description

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Technical Consulting Manager is responsible for successfully designing and managing the successful delivery of complex Salesforce solutions for our customers. These technologies include-but are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies.

You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills from a technology perspective, including a foundational understanding of how to leverage AI development tools to optimize delivery cycles. The solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly. You have proven experience integrating systems via API's as well as a strong development background. You are able to lead and motivate a team of highly capable individuals and help them meet their targets while enabling their growth.

Responsibilities and Requirements

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
• Drive Enterprise AI Architecture by designing and integrating scalable predictive and generative AI solutions within custom Salesforce environments, optimizing performance, resource consumption, and platform governor limits
• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states, using advanced LLMs like Claude to review architectural assumptions and simulate system edge cases
• Champion an AI-first delivery methodology, utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate implementation across projects
• Provide oversight and governance of Salesforce projects, guiding delivery teams on the effective use of AI-assisted tooling to maintain velocity and quality
• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed, encouraging the use of AI coding assistants to enforce best practices
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
• Ability to understand a project and debug issues, leveraging AI diagnostics to assist in interpreting logs and isolating bottlenecks
• From time-to-time, participate in activities such as technical landscape discovery, Proof-Of-Concept (POC) development with prospects
• Liaise with Salesforce product teams to support client implementations
• Expert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Commerce Clouds, with a foundational familiarity with Salesforce's AI offerings (e.g., Agentforce)
• Understanding of systems architecture
• Understanding of key design patterns and large data volume limitations and best practices
• Understanding of data sharing and visibility considerations and how these play into platform architecture
• Familiarity with platform authentication patterns (SAML, SSO, OAuth)
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
• Strong background in design/development of large web-based systems, or complete software product lifecycle exposure
• Lead a technical team and own customer and team engagement
• Travels to client sites for projects, estimated 50-75%
• Maintain a target billable utilisation aligned to the role
• 9-15 years CRM experience with a minimum of 6 years on the Salesforce platform
• Maintain billable utilisation targets for your team
• Technical enablement of team members on the latest Salesforce products and processes, including upskilling on modern AI development tools and practice