Senior Manager, Technical Consulting

Salesforce, Inc.; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Salesforce, Inc. in Bengaluru seeks a Technical Consulting Senior Manager to lead delivery of complex Salesforce solutions, driving AI-enabled architectures and guiding engineers across client engagements.

You will architect scalable systems, collaborate with stakeholders, implement governance, review code, and ensure success through enterprise AI tooling and best practices. The role requires 14-18 years CRM experience with Salesforce expertise.

Qualifications

• Proven experience leading large Salesforce delivery programs.
• Strong architecture skills for scalable AI-enabled solutions.
• Experience in governance, risk, and project oversight.

Responsibilities

• Collaborate with client stakeholders to define requirements and success metrics.
• Drive Enterprise AI Architecture by designing scalable AI solutions within Salesforce.
• Lead technical design sessions and document solutions aligned with client goals.
• Champion AI-first delivery using advanced tools and evaluation frameworks.
• Provide oversight of Salesforce projects, guiding delivery teams for velocity and quality.
• Lead code reviews and promote best practices in Salesforce development.
• Manage technical delivery of custom development, integrations, and data migration.

Skills

Salesforce architecture

AI-enabled delivery

Leadership

Project governance

Mobile & web development

Education

Bachelor's degree in a relevant field

Salesforce certifications

Tools

Apex/Visualforce

Lightning

ETL tooling

Job description

****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.The Technical Consulting Senior Manager is a leader of leaders, responsible for successfully designing and managing the successful delivery of complex Salesforce solutions for our customers. These technologies include—but are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies.You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills from a technology perspective, including a foundational understanding of how to leverage AI development tools to optimize delivery cycles. The solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly. You have proven experience integrating systems via API’s as well as a strong development background. You are able to lead and motivate a team of highly capable individuals and help them meet their targets while enabling their growth.**Responsibilities and Requirements*** Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations* Drive Enterprise AI Architecture by designing and integrating scalable predictive and generative AI solutions within custom Salesforce environments, optimizing performance, resource consumption, and platform governor limits* Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states, using advanced LLMs like Claude to review architectural assumptions and simulate system edge cases* Champion an AI-first delivery methodology, utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate implementation across projects* Provide oversight and governance of Salesforce projects, guiding delivery teams on the effective use of AI-assisted tooling to maintain velocity and quality* Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed, encouraging the use of AI coding assistants to enforce best practices* Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation* Ability to understand a project and debug issues, leveraging AI diagnostics to assist in interpreting logs and isolating bottlenecks* From time-to-time, participate in activities such as technical landscape discovery, Proof-Of-Concept (POC) development with prospects* Liaise with Salesforce product teams to support client implementations* Expert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Commerce Clouds, with a foundational familiarity with Salesforce's AI offerings (e.g., Agentforce)* Understanding of systems architecture* Understanding of key design patterns and large data volume limitations and best practices* Understanding of data sharing and visibility considerations and how these play into platform architecture* Familiarity with platform authentication patterns (SAML, SSO, OAuth)* Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)* Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies* Strong background in design/development of large web-based systems, or complete software product lifecycle exposure* Lead a technical team and own customer and team engagement* Travels to client sites for projects, estimated 50-75%* Maintain a target billable utilisation aligned to the role* 14-18 years CRM experience with a minimum of 10 years on the Salesforce platform* Maintain billable utilisation targets for your team* Technical enablement of team members on the latest Salesforce products and processes, including upskilling on modern AI development tools and practices* Working with global teams for delivery across geographies. We will need you to be flexible with your work hours* Active Salesforce certifications or ability to achieve relevant certifications upon hire* Leader of Leaders* Experience building & growing a practice* Must have managed a team of technical & solution implementors