Salesforce Technical Architect (Sales Cloud, Service Cloud, Heroku, MuleSoft)

zoetis; Hyderabad; On-site; INR 2,500,000 - 5,000,000; Full time

Job summary

Zoetis in Hyderabad, India is seeking a Technical Architect to design and manage complex Salesforce solutions, including Sales Cloud, Service Cloud, MuleSoft integrations and Heroku apps. You will produce high-level and detailed designs aligned to enterprise standards.

You combine broad strategic thinking with hands-on delivery, ensure scalability, data governance, security, and cost control, and lead a team of engineers and partners to deliver high-impact, reliable platforms for customers.

Qualifications

• Bachelor's degree in CS/Engineering or related field
• 8+ years in CRM/platform engineering with 3+ years in architecture/technical lead
• Demonstrated architecture and delivery on Salesforce Sales/Service Cloud, MuleSoft, and Heroku

Responsibilities

• Own solution architecture across Salesforce Sales Cloud/Service Cloud, MuleSoft integrations, and Heroku apps; produce high-level and detailed designs (HLD/LLD) aligned to enterprise standards
• Provide strategic innovation on platform architecture, AI/automation, and operating model to scale capabilities
• Establish governance for data quality, privacy, security, and compliance including releases and integrations, drive adoption and KPI dashboards
• Lead and mentor teams and partners to foster accountability and continuous improvement
• Own portfolio financial management including estimates, budgeting, and vendor governance

Skills

Salesforce Architecture

MuleSoft

Heroku

Apex/Visualforce

LWC/Aura

Platform Integration

Education

Bachelor's degree in CS/Engineering

Tools

MuleSoft Anypoint

Salesforce DX

CI/CD

Job description

POSITION SUMMARY

As a Technical Architect you will be responsible to successfully design and manage the delivery of complex Salesforce solutions. These technologies include but are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration technologies - MuleSoft, Heroku, etc. You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills when it comes to architecting a solution. The solutions you design are built for the long term and will scale with the customer's growth plans seamlessly. You have proven experience integrating systems via API's as well as a strong development background.

POSITION RESPONSIBILITIES

• 30 Own solution architecture across Salesforce Sales Cloud/Service Cloud, MuleSoft integrations, and Heroku applications; produce high-level and detailed designs (HLD/LLD) aligned to enterprise standards
• 20 Strategic innovation (AI/automation) & platform direction: Provide thought leadership on platform architecture, operating model, and best practices to scale capabilities and reduce time-to-value; champion AI and automation (e.g., intelligent routing, agent assist, next-best-action, workflow automation) to improve customer/agent experience and reduce cost-to-serve.
• 25 Governance, adoption & value realization: Establish governance for data quality, privacy, security, and compliance , including standards for releases, integrations, and reusable components; drive adoption and benefits realization through change management, enablement, KPI dashboards, and continuous optimization of user journeys and processes.
• 20 People & partner leadership: Build, coach, and retain high-performing teams and partners, fostering a culture of accountability, continuous improvement, and innovation.
• 10 Financial & commercial management: Own portfolio financial management including estimates and budgeting, forecasting, accruals vs. actuals, and vendor commercial governance including SOW development/review, PO management, and spend tracking.

ORGANIZATIONAL RELATIONSHIPS

• Proactively take up challenges across the
• Work with Salesforce contacts to ensure support and resolution of technical challenges
• Work with cross functional teams across the organization including business stakeholders, Value stream teams and business process team
• Groom and mentor teams

RESOURCES MANAGED

Financial Accountability

• Lead key programs and BAU delivery for Global Commercial , owning end-to-end execution across eCommerce, Marketing, Content Management and Web with strong governance, quality, and on-time outcomes.
• Own portfolio financials , managing an estimated ~$1M delivery/resource budget plus an additional budget for software licensing , including forecasting, accruals vs. actuals, and value tracking.
• Manage vendor commercial operations- estimates, SOWs, POs , and contract controls-ensuring cost transparency and delivery accountability.

Supervision

• People leadership: Directly manage a core team of 4 -6 team members and provide matrix/indirect leadership for delivery squads totaling approximately 30 FTEs plus 30+ contractors , ensuring clear accountability, capacity planning, and performance outcomes.

EDUCATION AND EXPERIENCE

Education

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent practical experience)
• 8+ years in CRM/platform engineering with 3+ years in an architecture/technical lead capacity
• Demonstrated architecture and delivery experience on: Salesforce Sales Cloud and Service Cloud (large orgs, enterprise complexity) MuleSoft Anypoint Platform (API design, flows, policies, runtime deployment) Heroku (app architecture, scaling, data services, security) Experience leading implementations that include identity/security controls, data governance, and integrations with enterprise systems

Preferred Experience

• Multi-org strategy, domain separation, and large-scale data strategy (LDV patterns)
• Event-driven architecture (Platform Events / CDC / pub-sub patterns)
• Experience in regulated environments and validated delivery practices

TECHNICAL SKILLS REQUIREMENTS

Core Salesforce Architecture & Delivery

• Strong understanding of Salesforce architecture (multi-tenant model, governor limits, platform capabilities)
• Data modeling and configuration best practices (record types, sharing model, permission sets, profiles, role hierarchy)
• Automation design and performance (Flows, approval processes; when to use Apex)
• Apex architecture and patterns (bulkification, asynchronous processing, error handling, testing strategy)
• UI architecture across Lightning (LWC, Aura as needed), Lightning Design System, UX performance considerations
• Familiarity with platform authentication patterns (SAML, SSO,