Salesforce Tech lead vlocity

Tata Consultancy Services; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tata Consultancy Services in India is seeking a Salesforce OmniStudio expert to lead design and development of digital customer engagement solutions. You will build reusable assets, guide teams on OmniScripts, FlexCards, and Integration Procedures, and translate business requirements into scalable Salesforce deployments.

You will collaborate with architects, analysts, and product owners while ensuring best practices and supporting production releases.

Responsibilities

• Lead OmniStudio design and development activities.
• Design end-to-end digital customer engagement solutions.
• Build reusable OmniStudio assets and frameworks.
• Guide teams in implementing OmniScripts, FlexCards, and Integration Procedures.
• Participate in business requirement discussions and translate them into scalable Salesforce solutions.
• Conduct code reviews and solution reviews.
• Collaborate with architects, business analysts, and product owners.
• Ensure compliance with Salesforce and Vlocity best practices.
• Support deployments and production releases.
• Troubleshoot and optimize complex OmniStudio implementations.

Job description

Role & responsibilities

• Lead OmniStudio design and development activities.
• Design end-to-end digital customer engagement solutions.
• Build reusable OmniStudio assets and frameworks.
• Guide teams in implementing OmniScripts, FlexCards, and Integration Procedures.
• Participate in business requirement discussions and translate them into scalable Salesforce solutions.
• Conduct code reviews and solution reviews.
• Collaborate with architects, business analysts, and product owners.
• Ensure compliance with Salesforce and Vlocity best practices.
• Support deployments and production releases.
• Troubleshoot and optimize complex OmniStudio implementations.