Manager - Digital Experience

Godrej Industries Group; Mumbai; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Childcare benefits

6 months paid leave for primary caregivers

Flexible work options

Comprehensive health insurance

Mental wellness programs

Job summary

Godrej Industries Group is seeking an experienced Salesforce Implementation Lead to oversee end-to-end projects. You will lead a team while managing client relationships, ensuring successful deployments and adherence to quality standards.

The ideal candidate will have 4-7 years of relevant Salesforce consulting experience and a graduate degree in Science or Engineering. The role offers flexible work options and comprehensive benefits.

Qualifications

• 4-7 years of experience in Salesforce implementation and consulting.
• Demonstrated ability to manage client relationships effectively.
• Strong understanding of Salesforce features and functionalities.

Responsibilities

• Lead end-to-end Salesforce implementation projects.
• Take ownership of work streams from design to support.
• Act as primary contact for business engagements.

Skills

Salesforce implementation

Salesforce Sales Cloud and Service Cloud

Client relationship management

Team leadership

Education

Graduate degree in Science or Engineering

MBA from a premier institute

Job description

Key Responsibilities

• Lead end-to-end Salesforce implementation projects, ensuring objectives, timelines, and quality standards are met.
• Take ownership of work streams, from design and development to deployment and support.
• Design and develop solutions using Salesforce configurations, adhering to best practices.
• Ensure robust understanding and implementation of Salesforce functionalities, including data security, access models, and reporting features.
• Proactively identify opportunities to improve processes, functionalities, and user experience within the Salesforce ecosystem.
• Act as the primary point of contact for business teams engagements, demonstrating excellent communication and presentation skills.
• Facilitate workshops to gather requirements, present solutions, and conduct system demos for stakeholders.
• Lead and mentor a multi-member team, ensuring successful delivery of project objectives.
• Resolve project risks and issues or escalates them appropriately to ensure timely resolution.
• Stay abreast of global trends and Salesforce advancements (Einstein AI, Chatbots, Industry Clouds, etc.) to address business needs effectively.
• Contribute to internal initiatives by building domain expertise and sharing knowledge.
• Prepare and maintain comprehensive project documentation, including requirement documents, system design, use cases, test plans, and training materials.
• Accurately estimate effort and costs for system design and development.

Required Skills & Experience

• Core Salesforce Expertise:
  • Minimum 4–7 years of relevant experience in Salesforce implementation and consulting.
  • At least two end-to-end Salesforce implementation experiences in India or globally.
  • Proficient in Salesforce Sales Cloud and Service Cloud.
• Technical Acumen:
  • Strong understanding of Salesforce features, functionalities, and configurations.
  • Experience with Salesforce Einstein, AI, and chatbots is desirable.
• Client Management:
  • Demonstrated ability to manage client relationships effectively, including requirement gathering, demos, and workshops.
• Leadership & Organization:
  • Proven ability to manage teams and deliver disciplined, organized project execution.

Qualifications

• Graduate degree in Science or Engineering. MBA from a premier institute is highly preferred.
• Hands‑on experience in solution design, client management, and Salesforce development.
• Strong exposure to the NBFC or financial services domain is desirable.

Work Experience: 8–10 Years

Benefits

• Childcare benefits for the birthing parent, commissioning parent (in case of surrogacy) or adoptive parent, and their partners.
• 6 months of paid leave for primary caregivers, flexible work options on return for primary caregivers.
• 2 months paid leave for secondary caregivers.
• Caregiver travel for primary caregivers to bring a caregiver and children under a year old, on work travel.
• Coverage for childbirth and fertility treatment.
• Gender‑neutral anti‑harassment policy.
• Same‑sex partner benefits at par with married spouses.
• Coverage for gender reassignment surgery and hormone replacement therapy.
• Community partnerships and advocacy.
• Persons with Disability (PwD) care.
• Comprehensive health insurance plans, as well as accident coverage for you and your family, with top‑up options.
• Elder care for those who might need to extend support to senior family members.
• Preventative healthcare support.
• Outpatient Department coverage, including vaccinations, dental, vision, etc.
• Uncapped sick leave.
• Flexible work options, including remote working and part‑time work.
• Mental wellness and self‑care programmes, resources and counselling.
• Structured recognition platforms for individual, team and business‑level achievements.
• Digital and offline instant recognition platforms.

We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.