Salesforce Solution Architect Experience 8-14 Years

Zecdata technology; Bengaluru; On-site; INR 1,116,000 - 1,674,000; Full time

Benefits offered by this job

Provident Fund

Job summary

We are seeking an experienced Salesforce Solution Architect to lead design and delivery of large-scale Salesforce implementations, focusing on Service Cloud and Agentforce. Lead end-to-end architecture, data models, security, integrations, and automation across enterprise systems.

Ideal candidate brings deep Salesforce expertise, hands-on Agentforce/AI experience, and strong leadership to guide teams through SDLC with Agile, DevOps, and release management best practices.

Qualifications

• 814 years of overall IT experience with Salesforce architecture.
• Strong experience designing and delivering enterprise-scale Salesforce Service Cloud implementations.
• Hands-on experience with Salesforce Agentforce or Salesforce AI/agentic capabilities.
• Strong knowledge of Agile delivery, CI/CD, Salesforce DevOps, and release management.

Responsibilities

• Own end-to-end technical architecture for Salesforce Service Cloud and Agentforce implementations.
• Design scalable solutions covering data models, security, sharing, integrations, automation, and system architecture.
• Evaluate configuration vs. customization and follow a configuration-first, platform-native approach.
• Architect Case Management, Omni-Channel, Service Console, Knowledge, Flows, and automation solutions.
• Establish architecture standards, governance, and Salesforce best practices.
• Lead architecture reviews, technical walkthroughs, and solution sign-offs.
• Guide and mentor Salesforce developers and technical consultants.
• Define integration architecture using REST/SOAP APIs, middleware, platform events, and event-driven patterns.
• Ensure solutions meet performance, scalability, security, and data governance requirements.
• Support Salesforce DevOps, CI/CD, release management, and environment strategy.
• Act as the primary technical point of contact for clients, architects, BAs, and delivery teams.
• Translate business requirements into detailed technical and solution architecture designs.
• Present architecture decisions, technical options, and trade-offs to senior stakeholders.

Skills

Salesforce Service Cloud

Case Management & Omni-Channel

Salesforce Agentforce

Apex & LWC

Salesforce Flows & Automation

Platform Events

Data Modeling

Sharing & Security

REST/SOAP APIs

Middleware / MuleSoft

Enterprise integration

CI/CD

Tools

MuleSoft

REST APIs

SOAP APIs

CI/CD

DevOps

Job description

Experience: 814 Years Role: Salesforce Solution Architect Focus Area: Service Cloud & Agentforce Employment Type: Full-Time

Job Summary

We are looking for an experienced Salesforce Solution Architect to lead the technical design and delivery of large-scale, enterprise Salesforce implementations, with a strong focus on Salesforce Service Cloud and Agentforce.

Key Responsibilities

Solution & Technical Architecture

• Own end-to-end technical architecture for Salesforce Service Cloud and Agentforce implementations.
• Design scalable solutions covering data models, security, sharing, integrations, automation, and system architecture.
• Evaluate configuration vs. customization and follow a configuration-first, platform-native approach.
• Architect Case Management, Omni-Channel, Service Console, Knowledge, Flows, and automation solutions.
• Establish architecture standards, governance, and Salesforce best practices.

Agentforce & AI

• Design and implement Agentforce-powered service experiences.
• Define Agentforce topics, actions, grounding strategies, and AI-assisted workflows.
• Design human-in-the-loop processes, AI guardrails, and reliable customer service experiences.
• Advise stakeholders on the appropriate use of Agentforce and Generative AI within service transformation initiatives.

Technical Delivery & Governance

• Lead architecture reviews, technical walkthroughs, and solution sign-offs.
• Guide and mentor Salesforce developers and technical consultants.
• Define integration architecture using REST/SOAP APIs, middleware, platform events, and event-driven patterns.
• Ensure solutions meet performance, scalability, security, and data governance requirements.
• Support Salesforce DevOps, CI/CD, release management, and environment strategy.

Stakeholder Management

• Act as the primary technical point of contact for clients, architects, BAs, and delivery teams.
• Translate business requirements into detailed technical and solution architecture designs.
• Present architecture decisions, technical options, and trade-offs to senior stakeholders.
• Collaborate with Project and Delivery Managers to ensure technical feasibility and successful delivery.

Required Skills & Experience

• 814 years of overall IT experience with significant experience in Salesforce architecture.
• Strong experience designing and delivering enterprise-scale Salesforce Service Cloud implementations.
• Hands-on experience with Salesforce Agentforce or Salesforce AI/agentic capabilities.
• Strong expertise in:
• Salesforce Service Cloud
• Case Management & Omni-Channel
• Service Console & Knowledge
• Agentforce
• Apex & Lightning Web Components (LWC)
• Salesforce Flows & Automation
• Platform Events
• Data Modeling
• Sharing & Security Architecture
• Governor Limits
• REST/SOAP APIs
• Middleware / MuleSoft or equivalent
• Strong understanding of enterprise integration and event-driven architecture.
• Experience leading technical teams and owning architecture decisions throughout the complete SDLC.
• Strong knowledge of Agile delivery, CI/CD, Salesforce DevOps, and release management.
• Excellent communication and stakeholder management skills.

Preferred / Nice to Have

• Salesforce Application Architect / System Architect certification track.
• Salesforce Agentforce Specialist or AI Associate certification.
• Experience with Experience Cloud, MuleSoft, or Data Cloud.
• Experience in contact center modernization or omnichannel transformation programs.
• Exposure to BFSI, Life Sciences, Retail, or other regulated industries.

Certifications Good to Have

• Salesforce Application Architect / System Architect
• Salesforce Service Cloud Consultant
• Salesforce Agentforce Specialist
• Salesforce AI Associate
• Salesforce Integration Architect

Ideal Candidate

A strong hands-on Salesforce Architect who can combine deep technical expertise with enterprise architecture skills, lead development teams, engage senior stakeholders, and design modern Service Cloud + Agentforce solutions that are scalable, secure, and maintainable.

Compensation: 100,000.00 - 150,000.00 per month

Benefits

• Provident Fund

Work Location: In person .