Salesforce Services Technical Specialist

ALSTOM Gruppe; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Life and medical insurance

Pension

Job summary

Alstom in Bengaluru seeks a Salesforce Services Technical Specialist to design and architect Salesforce applications, ensuring alignment with the core model and supporting global project rollouts. You will lead development and release management, document technical core models, and collaborate with ERP, Engineering and Digital teams while contributing to rollout activities and ongoing system improvements.

You bring 7+ years in Salesforce ecosystems, English proficiency, and Salesforce

Qualifications

• Engineering degree, preferably IT
• 7+ years in Salesforce ecosystems
• Knowledge of IT solutions for Customer Services
• Familiarity with data management and ETL concepts
• Salesforce certifications (Administrator, Platform Builder I, Service Cloud Consultant)
• Experience with Git, Jira
• Community Cloud & Platform Builder II is an added advantage
• Proficiency in English
• Strong analytical and problem-solving skills

Responsibilities

• Design and architect Salesforce applications aligned with the core model and support global project rollouts
• Lead development activities and release management
• Document technical core models and present solution documentation
• Collaborate with ERP, Engineering and Digital teams
• Interact with operations teams to provide technical expertise
• Support application rollouts and ensure adherence to the core model

Skills

Analytical thinking

Problem solving

English proficiency

Education

Engineering degree (IT)

Tools

Git

JIRA

Salesforce Community Cloud

Salesforce Platform Builder II

Job description

Salesforce Services Technical Specialist

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Technical Specialist of Salesforce Services Solutions in our Digital Transformation organization we’re looking for?

Your future role

Take on a new challenge and apply your comprehensive Salesforce expertise in a new cutting-edge field. You’ll work alongside innovative, collaborative, and dedicated teammates.

You’ll contribute to the design and technical architecture of our Salesforce applications, ensuring alignment with our core model and supporting global project rollouts. Day-to-day, you’ll work closely with teams across the business (ERP, Engineering, Digital), manage the technical design of Salesforce Service solutions, and much more.

You’ll specifically take care of documenting technical core models, leading development and release management activities, but also interacting with operations teams to provide technical expertise.

We’ll look to you for:

Managing and implementing technical designs aligned with business strategy

Ensuring the integrity and evolution of the Salesforce Services Solutions’ Technical Core Model

Presenting solution documentation to diverse audiences

Leading development activities and supporting the development team

Contributing to the delivery of core model evolution in line with business objectives

Supporting application rollouts and ensuring adherence to the core model

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

Degree in engineering, preferably in information technology

7+years of Experience of understanding of Salesforce ecosystems

Knowledge of IT solutions for Customer Services

Familiarity with data management and ETL concepts

Mandatory Salesforce certification (Administrator, Platform Builder I, Service Cloud Consultant)

• Experience with GIT, JIRA
• Experience in Community Cloud & Platform Builder II is an added advantage

Proficiency in English, both spoken and written

Strong analytical and problem-solving skills

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

Enjoy stability, challenges and a long-term career free from boring daily routines

Work with the latest Salesforce products and technologies

Collaborate with transverse teams and helpful colleagues

Contribute to innovative projects

Utilise our dynamic and agile working environment

Steer your career in whatever direction you choose across functions and countries

Benefit from our investment in your development, through award-winning learning

Progress towards leadership roles within our technology teams

Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.