Salesforce QA Analyst

Johnson Controls

Bengaluru

On-site

INR 1,200,000 - 1,800,000

Full time

8 days ago

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Johnson Controls is seeking a Salesforce QA Analyst to ensure quality and performance of Salesforce applications. You will collaborate with onshore and offshore teams in an Agile environment, designing, executing, and maintaining test cases for Salesforce solutions.

The role involves manual and automated testing, integration checks with third-party systems, and participation in Agile ceremonies to deliver high-quality Salesforce implementations.

Qualifications

4+ years of experience testing all QA phases for Salesforce implementations.
Experience with Sales Cloud, Service Cloud, and Experience Cloud.
Familiarity with UI validation and end-to-end testing in Salesforce environments.

Responsibilities

Develop test plans, test cases, and test scripts from requirements and user stories.
Create and maintain test data for functional and integration testing.
Conduct UI, functional, and regression testing; design and execute test scripts.
Support testing automation framework setup for CRM using Panaya and Worksoft.
Perform API testing and validate integrations with external systems.

Skills

Manual testing

Agile Scrum

Test planning

Communication skills

Education

Salesforce Administrator

Salesforce Platform App Builder

Tools

Panaya

Worksoft

Postman

SoapUI

Jira

Job description

Overview: Johnson Controls is seeking a talented and motivated Salesforce QA Analyst to join our growing team. This individual will play a key role in ensuring the quality and performance of our Salesforce applications. The role involves collaboration with both onshore and offshore teams in an Agile environment, working closely with Product Managers, Product Owners, developers, and other stakeholders to design, execute, and maintain test cases for Salesforce solutions.

Responsibilities:

Develop detailed test plans, test cases, and test scripts based on functional requirements, business use cases, and user stories.
Create and maintain test data for both functional and integration testing.
Conduct UI, functional, and regression testing.
Design, develop, and execute test scripts.
Support the setting up of a testing automation framework for CRM using testing tools such as Panaya and Worksoft.
Perform integration testing to ensure smooth communication between Salesforce and third-party systems (e.g., ERP, payment gateways).
Identify, document, and track defects in tools like Jira, ensuring timely resolution.
Re-test fixed defects and verify that solutions meet acceptance criteria.
Perform API testing to verify integrations with external systems using tools like Postman or SoapUI.
Participate in Agile sprint cycles/ceremonies to ensure timely delivery of high-quality Salesforce solutions.
Contribute to the improvement of testing processes and best practices within the team.
Provide regular test status reports and defect metrics to management

Qualifications:

4+ years of experience testing all phases of QA efforts for medium to large enterprise Salesforce implementation projects, specifically in Sales Cloud, Service Cloud, and Experience Cloud.
Experience with manual testing of Salesforce projects using Agile Scrum methodology.
Familiarity with testing, including validation of screens and user interfaces in Sales Cloud and Commerce Cloud environments.
Effective communication skills to share testing knowledge and strategies in a collaborative atmosphere.
Proven experience in planning, preparing, and executing functional, integration, and user acceptance testing, including end-to-end test scenarios across multiple systems.
Salesforce certifications (e.g., Administrator, Platform App Builder) are highly preferred.

Why Join Us: You will be part of a dynamic team dedicated to delivering high-quality solutions and leading innovations that enhance our clients' success. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth.

Johnson Controls is a global leader in smart, sustainable building technologies, enhancing environments through innovative solutions for various industries worldwide.

Industrial Machinery Manufacturing Machinery Manufacturing Manufacturing

Company size 10,001+ employees

Company type Public company

Total funding $1.5B Post IPO Debt

Momentum

Team growth

Momentum

Team growth

2% in 12 mo

59,760 employees on LinkedIn

Employee experience

What it’s like inside