Salesforce Operations Analyst | Remote | Jobs In India

DigitalXNode; Bengaluru; Remote; INR 800,000 - 1,200,000; Full time

Job summary

DigitalXnode is seeking a Salesforce Operations Analyst in Bengaluru to bridge Sales, Partners, Program teams, and Operations. The role emphasizes functional operations, onboarding, data quality, and governed Salesforce processes rather than development.

You will support partner lifecycle activities, assist with data, and contribute to process improvements across CRM operations in our India client engagements.

Qualifications

• 2–6 years in Salesforce operations or CRM support.
• 3+ years in Sales Operations preferred.
• Exposure to Salesforce Lightning.
• Strong Excel and data analysis skills.
• Ability to troubleshoot functional issues without coding.
• Experience with partner or sales operations processes.

Responsibilities

• Provide operational helpdesk support including onboarding and LMS provisioning.
• Handle questions via Salesforce, email, Slack and other channels.
• Analyze issues and propose functional solutions within governed processes.
• Support partner lifecycle activities from onboarding to offboarding.
• Provide functional support for Partner Operations, Deal Management, and HelpDesk.
• Assist with data quality initiatives and system integrations from an operational angle.
• Support audits, UATs, and rollout activities and document processes.

Skills

Analytical thinking

Communication

Stakeholder management

Attention to detail

Education

Bachelor's degree (any field)

Tools

Salesforce Lightning

Reports & Dashboards

Data Loader

Excel (VLOOKUP, Pivot)

Job description

Company Overview

DigitalXnode helps clients across industries connect with skilled and relevant talent for their technology and business requirements. We support hiring and staff augmentation needs by identifying professionals with the right expertise for different projects and engagement models. Our focus is on helping clients access suitable talent while creating meaningful professional opportunities across India.

Job Summary

We are looking for a Salesforce Operations Support / Analyst to work with our client in India. This role acts as a bridge between Sales, Partners, Program teams, and Operations. The focus is on resolving functional queries, improving operational processes, supporting partner lifecycle activities, and helping users make effective use of governed Salesforce processes. This is primarily a functional operations role rather than a Salesforce development role.

Key Responsibilities

• Support operational helpdesk activities, including contact onboarding and LMS provisioning.
• Respond to questions and issues received through Salesforce, partner support, email, Slack, and other support channels.
• Analyze business and operational issues and provide functional solutions using established and governed processes.
• Support partner lifecycle activities, including onboarding, progression, and offboarding.
• Provide functional support for Partner Operations, Deal Management, and Partner HelpDesk activities.
• Support data improvement and data quality initiatives.
• Participate in system integration activities from an operational and functional perspective.
• Support internal audit requirements and related operational documentation.
• Provide functional guidance on partner experience and legal-related initiatives where required.
• Assist leadership and business stakeholders with operational questions and Salesforce functionality.
• Support partner project rollouts, fixes, enhancements, and process improvements.
• Identify process gaps and opportunities for automation and operational improvement.
• Work with Sales Leadership and IT Enablement teams to identify onboarding gaps and recommend improvements.
• Review new technology and practical approaches that can improve partner onboarding and operational experiences.
• Participate in future Partner Program initiatives and related operational activities.
• Complete UAT activities after system fixes or enhancements have been implemented.

Required Technical Skills

• 2-6 years of relevant experience in Salesforce operations, sales operations, CRM support, or a related functional role.
• 3+ years of experience in Sales Operations supporting a Sales Business Unit is preferred.
• Exposure to Salesforce Lightning / Lightning Experience.
• Working knowledge of Salesforce Reports and Dashboards.
• Experience using Salesforce Data Loader for data-related activities.
• Strong Excel skills, including VLOOKUPs and Pivot Tables, for data analysis and validation.
• Understanding of CRM operations and functional issue resolution.
• Ability to analyze data and troubleshoot functional issues without necessarily making technical system changes.

Preferred Technical Skills

• Experience supporting partner operations or sales operations processes.
• Exposure to Salesforce partner-related processes and portals.
• Experience with data quality or data improvement projects.
• Exposure to UAT and system rollout activities.
• Experience identifying process gaps and opportunities for automation.
• Familiarity with support queues, ticket-based operations, and business-user support.

Required Skills

• Strong analytical and problem-solving ability.
• Ability to understand business issues and translate them into practical functional solutions.
• Excellent verbal and written communication skills.
• Ability to explain Salesforce and operational concepts clearly to non-technical users.
• Strong attention to detail when handling business data and operational processes.
• Good stakeholder management and collaboration skills.

AI Experience

AI experience is not specifically required. Awareness of AI-enabled productivity or process-improvement tools may be useful but is not mandatory.

Managerial Experience

Formal people-management experience is not mandatory. The role requires strong stakeholder coordination and the ability to work with Sales, Partner, Program, Operations, and IT teams.

Operational Experience

• Experience supporting business users through CRM or operational support channels.
• Experience handling onboarding, lifecycle, data, and process-related requests.
• Experience working with Sales Operations or a similar business operations function.
• Experience supporting audits, UATs, rollouts, and process improvement activities.
• Experience working with multiple stakeholders and changing business priorities.

Qualifications

UG: Any Graduate. A degree in Business, Commerce, Information Technology, Computer Applications, or a related discipline may be advantageous.

Certifications

Salesforce Administrator or other relevant Salesforce certifications are optional and may be an advantage.

Experience

2-6 years of relevant experience. Experience in Sales Operations supporting a Sales Business Unit is preferred.