Salesforce Marketing Cloud Analyst

ShyftLabs; Dadri; On-site; INR 800,000 - 1,200,000; Full time

Job summary

ShyftLabs is seeking a Salesforce Marketing Cloud Analyst with 2–3 years of experience to support the day-to-day operations of the Salesforce Marketing Cloud platform. The role requires clear English communication and coordination across users, technical teams, and client stakeholders across multiple time zones, including PT/PST counterparts.

The ideal candidate will assist with requests, incidents, and campaigns, track items, and maintain proactive communication to keep work moving smoothly.

Qualifications

• Approximately 2–3 years of relevant Salesforce Marketing Cloud experience.
• Strong written and verbal English communication.
• Experience in coordination-heavy roles, tracking multiple requests.
• Proactive ownership-driven follow-up approach.
• Willingness to overlap working hours with Pacific Time teams.

Responsibilities

• Support the primary service lead with day-to-day operational activities on the Salesforce Marketing Cloud platform.
• Follow up on requests, incidents, campaigns, and other operational commitments to ensure progress and timely closure.
• Coordinate with users, technical teams, and client stakeholders for timely resolution and clear communication.
• Assist with troubleshooting of Salesforce Marketing Cloud platform issues as they arise.
• Track open items, follow-ups, and status updates, escalating to keep work unblocked.
• Collaborate across teams in different time zones with consistent communication and hand-offs.

Skills

English communication

Coordination

Stakeholder management

Troubleshooting

Cross-timezone collaboration

Tools

Salesforce Marketing Cloud

Email Studio

Journey Builder

Automation Studio

Incident/ticketing tools

Job description

Role Overview

We are looking for a Salesforce Marketing Cloud Analyst with approximately 2-3 years of experience to support the day-to-day operations of the Salesforce Marketing Cloud platform. This role works closely with the primary service lead and coordinates across users, technical teams, and client stakeholders to keep requests, incidents, and campaigns moving smoothly. The ideal candidate is a clear communicator who is comfortable collaborating with teams across different time zones, including counterparts working in Pacific Time (PT/PST).

Key Responsibilities

• Support the primary service lead with day-to-day operational activities on the Salesforce Marketing Cloud platform.


• Follow up on requests, incidents, campaigns, and other operational commitments to ensure they are progressing and closed out on time.


• Coordinate with users, technical teams, and client stakeholders to ensure timely resolution and clear, proactive communication.


• Support Salesforce Marketing Cloud platform activities and assist with troubleshooting as issues arise.


• Track open items, follow-ups, and status updates, escalating where needed to keep work unblocked.


• Work effectively with teams and stakeholders across different time zones, maintaining consistent communication and hand-offs.

Requirements

• Salesforce Marketing Cloud


• English communication (written and verbal)


• Coordination and project tracking


• Stakeholder management


• Troubleshooting


• Cross-timezone collaboration

Preferred Skills

• Email Studio


• Journey Builder


• Automation Studio


• Incident/ticketing tools


• Client-facing experience


• Managed services environment experience

Qualifications

• Approximately 2-3 years of relevant experience working with or around Salesforce Marketing Cloud.


• Strong written and verbal English communication skills, with the ability to interact confidently with users and client stakeholders.


• Comfort operating in a coordination-heavy role, tracking multiple requests and moving pieces at once.


• A proactive, ownership-driven approach to following up on open items rather than waiting to be asked.


• Flexibility to collaborate with and, when needed, overlap working hours with teams based in Pacific Time (PT/PST).


• Basic troubleshooting mindset and willingness to learn the operational nuances of the Marketing Cloud platform.

This job description is intended to outline the general nature of the role. Duties, responsibilities, and requirements may be adjusted based on business needs.