Salesforce Marketing Cloud Analyst

Simfluent; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Simfluent is seeking a Salesforce Marketing Cloud Analyst with 2-3 years of hands-on experience to support day-to-day operations of the Salesforce Marketing Cloud platform. You will work with the service lead and coordinate across users, technical teams, and client stakeholders to keep requests, incidents, and campaigns moving smoothly across time zones, including PT/PST.

The ideal candidate communicates clearly in English, is comfortable with cross-timezone collaboration, and has a proactive,

Qualifications

• Fluent written and verbal English communication.
• Ability to coordinate multiple requests and move pieces at once.
• Experience in coordinating with users, technical teams and client stakeholders.
• Proactive ownership-driven approach to following up on open items.

Responsibilities

• Support the primary service lead with day-to-day operational activities on the Salesforce Marketing Cloud platform
• Follow up on requests, incidents, campaigns, and other operational commitments to ensure they are progressing and closed out on time
• Coordinate with users, technical teams, and client stakeholders to ensure timely resolution and clear, proactive communication
• Support Salesforce Marketing Cloud platform activities and assist with troubleshooting as issues arise
• Track open items, follow-ups, and status updates, escalating where needed to keep work unblocked
• Work effectively with teams and stakeholders across different time zones, maintaining consistent communication and hand-offs

Skills

English communication

Coordination and tracking

Stakeholder management

Cross-timezone collaboration

Tools

Email Studio

Journey Builder

Automation Studio

Incident/ticketing tools

Client-facing

Managed services

Job description

Role Overview

We are looking for a Salesforce Marketing Cloud Analyst with approximately 2-3 years of experience to support the day-to-day operations of the Salesforce Marketing Cloud platform. This role works closely with the primary service lead and coordinates across users, technical teams, and client stakeholders to keep requests, incidents, and campaigns moving smoothly. The ideal candidate is a clear communicator who is comfortable collaborating with teams across different time zones, including counterparts working in Pacific Time (PT/PST).

Role Overview

We are looking for a Salesforce Marketing Cloud Analyst with approximately 2-3 years of experience to support the day-to-day operations of the Salesforce Marketing Cloud platform. This role works closely with the primary service lead and coordinates across users, technical teams, and client stakeholders to keep requests, incidents, and campaigns moving smoothly. The ideal candidate is a clear communicator who is comfortable collaborating with teams across different time zones, including counterparts working in Pacific Time (PT/PST).

Key Responsibilities

• Support the primary service lead with day-to-day operational activities on the Salesforce Marketing Cloud platform
• Follow up on requests, incidents, campaigns, and other operational commitments to ensure they are progressing and closed out on time
• Coordinate with users, technical teams, and client stakeholders to ensure timely resolution and clear, proactive communication
• Support Salesforce Marketing Cloud platform activities and assist with troubleshooting as issues arise
• Track open items, follow-ups, and status updates, escalating where needed to keep work unblocked
• Work effectively with teams and stakeholders across different time zones, maintaining consistent communication and hand-offs

Requirements

• Salesforce Marketing Cloud
• English communication (written and verbal)
• Coordination and project tracking
• Stakeholder management
• TroubleshootingCross-timezone collaboration

Preferred Skills

• Email Studio
• Journey Builder
• Automation Studio
• Incident/ticketing tools
• Client-facing experience
• Managed services environment experience

Qualifications

• Approximately 2-3 years of relevant experience working with or around Salesforce Marketing Cloud
• Strong written and verbal English communication skills, with the ability to interact confidently with users and client stakeholders
• Comfort operating in a coordination-heavy role, tracking multiple requests and moving pieces at once
• A proactive, ownership-driven approach to following up on open items rather than waiting to be asked
• Flexibility to collaborate with and, when needed, overlap working hours with teams based in Pacific Time (PT/PST)
• Basic troubleshooting mindset and willingness to learn the operational nuances of the Marketing Cloud platform

This job description is intended to outline the general nature of the role. Duties, responsibilities, and requirements may be adjusted based on business needs.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.