Salesforce manual tester

Coforge Limited; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Coforge Limited in Hyderabad is seeking a meticulous Manual Testing Quality Engineer with expertise in Salesforce Service Cloud to join our team. You will validate the functionality, performance, and reliability of Salesforce Service Cloud solutions and ensure they meet business requirements.

The ideal candidate will design, document, and execute comprehensive test cases, track defects, and collaborate with developers and business stakeholders to ensure high-quality implementations.

Qualifications

• We are looking for a meticulous and skilled Manual Testing Quality Engineer (QE) with expertise in Salesforce Service Cloud to join our team.
• You will play a pivotal role in validating the functionality, performance, and reliability of Salesforce Service Cloud solutions.
• The ideal candidate will ensure the delivery of high-quality implementations by collaborating with developers, administrators, and business stakeholders.

Responsibilities

• Design, document, and execute comprehensive test cases and scenarios specific to Salesforce Service Cloud features, including Cases, Knowledge Base, Omni-Channel, and Service Console.
• Validate Service Cloud configurations, customizations, and integrations with other Salesforce components or third-party tools.
• Identify, document, and track software defects, ensuring timely resolution through collaboration with developers and administrators.
• Conduct functional, regression, integration, and UAT testing for Salesforce implementations and enhancements.
• Verify workflows, automation rules, and data integrity to ensure seamless business processes.
• Collaborate with stakeholders to understand requirements and translate them into test cases and acceptance criteria.
• Maintain detailed test documentation, including test plans, reports, and results for audits and knowledge sharing.
• Execute exploratory testing to uncover potential gaps or edge cases.

Skills

Manual testing

Salesforce Service Cloud

Test case design

UAT testing

Defect tracking

Tools

JIRA

TestRail

Zephyr

Job description

Hi Applicant,

Greetings from \"Coforge\"

Please find the Job Description for _Salesforce QA Manual Testing.

Skills Salesforce QA Manual Testing

Job Location Hyderabad

Experience - 5+ years

Description

• We are looking for a meticulous and skilled Manual Testing Quality Engineer (QE) with expertise in Salesforce Service Cloud to join our team.


• You will play a pivotal role in validating the functionality, performance, and reliability of Salesforce Service Cloud solutions.


• The ideal candidate will ensure the delivery of high-quality implementations by collaborating with developers, administrators, and business stakeholders.

Key Responsibilities:

• Design, document, and execute comprehensive test cases and scenarios specific to Salesforce Service Cloud features, including Cases, Knowledge Base, Omni-Channel, and Service Console.


• Validate Service Cloud configurations, customizations, and integrations with other Salesforce components or third-party tools.


• Identify, document, and track software defects, ensuring timely resolution through collaboration with developers and administrators.


• Conduct functional, regression, integration, and UAT testing for Salesforce implementations and enhancements.


• Verify workflows, automation rules, and data integrity to ensure seamless business processes.


• Collaborate with stakeholders to understand requirements and translate them into test cases and acceptance criteria.


• Maintain detailed test documentation, including test plans, reports, and results for audits and knowledge sharing.


• Execute exploratory testing to uncover potential gaps or edge cases.

Skills and Qualifications:

• Proven experience in manual testing with a focus on Salesforce Service Cloud or related CRM applications.


• Strong understanding of Service Cloud features like Case Management, Knowledge Base, Service Console, and Omni-Channel.


• Familiarity with Salesforce customization tools like Process Builder, Flows, and Validation Rules.


• Experience in defect tracking and test management tools (e.g., JIRA, TestRail, Zephyr).


• Basic knowledge of SOQL for data validation in Salesforce.


• Excellent analytical and problem-solving skills with attention to detail.


• Strong communication and collaboration abilities to work effectively with cross-functional teams.