Salesforce-Manager

EY; Hyderabad; Presencial; INR 3.000.000 - 5.500.000; Jornada completa

Descripción de la vacante

EY is seeking an experienced Salesforce Manager to lead end-to-end solution delivery across the Salesforce ecosystem from their Hyderabad delivery center. The role demands architecture, technical leadership, and project management with a track record of scalable, secure implementations across Sales Cloud, Service Cloud, and Experience Cloud.

The candidate will guide development teams, collaborate with business stakeholders, and ensure high-quality deliveries while mentoring junior staff and

Formación

• 8–15 years of overall IT experience with a minimum of 5+ years leading
• Hands-on experience with Sales Cloud, Service Cloud, Experience Cloud, and ideally field service or CPQ
• Apex, Triggers, SOQL/SOSL
• Flows, Process Builder (retirement-ready), and declarative tools
• Data modeling, large datasets, and performance optimization
• Strong understanding of Salesforce architecture, multi-org strategy, governor limits, sharing/security model, and deployment processes.
• Excellent communication, stakeholder management, documentation, and leadership skills.

Responsabilidades

• Lead the technical design and architecture for Salesforce solutions including Apex, LWC, Visualforce, Flows, integrations, and data models.
• Own Salesforce project delivery lifecycle including requirements, solutioning, sprint planning, development, QA, and deployment.
• Collaborate with business SMEs, product owners, and cross-functional teams to translate requirements into technical solutions.
• Oversee release management, environment strategy, DevOps pipelines, and manage project risks, dependencies, budget, stakeholders, and release timelines.
• Lead, mentor, and support Salesforce developers, admins, consultants, and QA engineers.
• Conduct technical capability assessments and drive continuous learning in areas like Apex, LWC, integrations, and Salesforce certifications.

Conocimientos

Apex

LWC

Visualforce

Flows

Data modeling

Security

Sales Cloud

Service Cloud

Experience Cloud

DevOps

Agile/Scrum

Leadership

Herramientas

Copado

Gearset

Azure DevOps

MuleSoft

Boomi

Kafka

Descripción del empleo

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Customer Tech – Salesforce Manager – Technical Lead / Architect / Project Manager

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are looking for an experienced Salesforce Manager who can lead end-to-end solution delivery across the Salesforce ecosystem. This role requires a seasoned professional with strong capabilities in Salesforce architecture, solution design, technical leadership, and project management. The ideal candidate will guide development teams, work closely with business stakeholders, and ensure scalable, secure, and high-performing Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud, and custom applications.

Your Key Responsibilities

Salesforce Technical Leadership

• Lead the technical design and architecture for Salesforce solutions including
• Apex, LWC, Visualforce, Flows, integrations, and data models.
• Define scalable architecture patterns, guardrails, coding standards, and best
• Perform technical design reviews, code reviews, and ensure solutions adhere to
• governor limits, security, and platform constraints.
• Evaluate and recommend Salesforce products, AppExchange tools, and
• integration frameworks.

Delivery & Project Management

• Own Salesforce project delivery lifecycle including requirements, solutioning,
• sprint planning, development, QA, and deployment.
• Collaborate with business SMEs, product owners, and cross-functional teams to
• translate requirements into technical solutions.
• Oversee release management, environment strategy, DevOps pipelines, and
• Manage project risks, dependencies, budget, stakeholders, and release
• timelines.
• Lead, mentor, and support Salesforce developers, admins, consultants, and QA engineers.
• Conduct technical capability assessments and drive continuous learning in areas like Apex, LWC, integrations, and Salesforce certifications.
• Guide junior team members on troubleshooting, performance tuning, design decisions, and platform best practices.

Business & Stakeholder Management

• Act as the technical liaison between business teams and the engineering team.
• Run design workshops, solution walkthroughs, and architecture discussions with customers/stakeholders.
• Support pre-sales, effort estimation, solution demonstrations, and project scoping.

Operational Excellence

• Ensure high-quality documentation for architecture, integrations, data flows, and technical builds.
• Drive improvement initiatives around DevOps, CI/CD, testing automation, and org optimization.
• Troubleshoot and resolve production issues, performance bottlenecks, and integration failures.
• Maintain compliance with Salesforce security, data governance, and architectural guidelines.

Skills and attributes for success

• 8–15 years of overall IT experience with a minimum of 5+ years leading

Deep technical expertise in:

• Apex, Triggers, SOQL/SOSL
• Flows, Process Builder (retirement-ready), and declarative tools
• Data modeling, large datasets, and performance optimization
• Strong understanding of Salesforce architecture, multi-org strategy, governor
• limits, sharing/security model, and deployment processes.
• Hands-on experience with Sales Cloud, Service Cloud, Experience Cloud, and
• ideally field service or CPQ.
• Strong experience with Agile/Scrum, backlog management, user stories, and sprint planning.
• Excellent communication, stakeholder management, documentation, and leadership skills.

Preferred Certifications

• Salesforce Certified Platform Developer I
• Salesforce Certified Platform Developer II
• Salesforce Certified Application Architect or System Architect (highly preferred)
• Salesforce Administrator / Advanced Administrator
• Project management certifications (PMP, CSM, SAFe) are an added advantage.

Nice-to-Have

• Experience with CI/CD tools (Copado, Gearset, Azure DevOps, Git).
• Experience working with integration platforms such as MuleSoft, Boomi, or Kafka.
• Experience managing multi-cloud Salesforce implementations.
• Exposure to enterprise integration patterns, security standards, SSO, OAuth, and Identity.
• Experience guiding org consolidation, technical debt remediation, and modernization initiatives.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.