Salesforce Developer (Service Cloud)

NTT DATA BUSINESS SOLUTIONS; Hyderabad; Hybrid; INR 1,400,000 - 2,300,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Hyderabad seeks an experienced Salesforce Senior Developer to design, develop, and implement Service Cloud solutions. You will work on Console, Omnichannel, Case Management, Knowledge, and CTI integrations.

You will write Apex, Visualforce, LWC, and Aura components, integrate with external systems via REST/SOAP, conduct code reviews, mentor juniors, and participate in release and deployment activities.

Qualifications

• Bachelor's degree in CS, IT, or related field.
• 6–10 years of Salesforce Developer experience with Service Cloud.
• Proficient in Apex, Visualforce, LWC, SOQL, SOSL.
• Experience with REST/SOAP APIs and Salesforce deployment tools.
• Knowledge of security guidelines and best practices.

Responsibilities

• Design, develop, test, and deploy Salesforce solutions focused on Service Cloud features.
• Write robust Apex code, Triggers, Visualforce pages, and Lightning Web Components (LWC) / Aura Components.
• Integrate with external systems using REST/SOAP APIs and Platform Events.
• Conduct code reviews and ensure best practices and security.
• Collaborate with Salesforce Business Analysts, QA, and other developers to translate business requirements into technical solutions.
• Provide technical guidance to junior developers.
• Participate in release management and deployment activities.
• Troubleshoot and resolve complex Salesforce platform issues.

Skills

Apex

Visualforce

Lightning Web Components

SOQL

SOSL

REST API

SOAP API

Metadata API

Copado

Workflows

Process Builder

Flows

Custom Objects & Fields

Validation Rules

Agile

Troubleshooting

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Copado

Job description

About the Role: We are seeking an experienced and highly skilled Salesforce Senior Developer to play a critical role in the design, development, and implementation of our Service Cloud platform. The ideal candidate will have a deep understanding of Salesforce best practices, a strong background in Apex, Lightning Web Components (LWC), and integrations, and a passion for building scalable and robust solutions that enhance our client and agent experience.

Key Responsibilities:

• Design, develop, test, and deploy high-quality Salesforce solutions, primarily focusing on Service Cloud features such as Console, Omnichannel, Case Management, Knowledge, and CTI integrations.
• Write robust, scalable, and efficient Apex code, Triggers, Visualforce pages, and Lightning Web Components (LWC) / Aura Components.
• Implement and manage Salesforce integrations with external systems using REST/SOAP APIs, Platform Events, and other relevant technologies.
• Conduct code reviews, ensuring adherence to Salesforce best practices, coding standards, and security guidelines.
• Collaborate closely with Salesforce Business Analysts, QA, and other developers to translate business requirements into technical solutions.
• Provide technical guidance and mentorship to junior developers.
• Participate in release management, change management, and deployment activities.
• Troubleshoot and resolve complex technical issues related to the Salesforce platform.

Required Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 6-10 years of hands-on experience as a Salesforce Developer, with significant experience in Service Cloud.
• Proficiency in Apex, Visualforce, Lightning Components, SOQL, and SOSL.
• Strong understanding of Salesforce configuration (workflows, process builder, flows, custom objects, fields, validation rules, permissions).
• Experience with Salesforce APIs (REST, SOAP, Metadata API).
• Familiarity with deployment tools and methodologies for Salesforce e.g Copado
• Excellent problem-solving, analytical, and communication skills.
• Ability to work effectively in an Agile development environment.

Preferred Certifications (one or more):

• Salesforce Certified Platform Developer I & II
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Administrator