Salesforce Developer II

Astreya Consultancy India Private Ltd; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Astreya Consultancy India Private Ltd is seeking an experienced Level 2/3 Salesforce Product Support Analyst to deliver advanced technical support for Salesforce applications. You will handle complex configurations, work on integrations with Expensify and other third-party systems, and ensure system stability and performance.

As part of the Level 3 support team, you will collaborate with development, infrastructure, and database teams, implement upgrades and patches, and maintain security

Qualifications

• 4+ years of experience in Level 2 or Level 3 technical support focusing on Salesforce.
• Strong Salesforce administration skills, including customizations, automation, and integrations.
• Experience with Java, HTML, CSS, SQL, and APEX along with API integrations.

Responsibilities

• Provide advanced technical support for Salesforce applications and complex configurations.
• Diagnose root causes of issues escalated from Level 1/2 and implement long-term solutions.
• Manage system configurations, upgrades, and patches; ensure seamless operations.
• Oversee integrations between Salesforce and Expensify and other third-party systems.

Skills

Salesforce admin

CI/DA pipelines

Java

HTML

CSS

SQL

APEX

API integrations

Security and compliance

Spring Boot microservices

AWS/GCP

Automation scripting

Tools

Expensify integration

Job description

Job description (Financial Force-Certinia) (Financial Force-Certinia) Level 2/Level 3 Product Support Analyst The individual in this role will be responsible for providing advanced technical support for Salesforce applications, handling complex issues that require in-depth knowledge of system architecture, configurations, and integrations. As part of the Level 3 support team, the person will collaborate closely with both technical teams and business users to ensure the stability and performance of these systems.

Service Delivery

• Troubleshooting and resolving advanced technical issues related to Salesforce applications, including complex configurations.
• Analyzing and diagnosing root causes for issues escalated from Level 1 and Level 2 support teams, implementing long-term solutions to prevent recurrence.
• Handling system configurations, upgrades, and patches to ensure seamless operations.
• Managing integrations between Expensify, Salesforce, and other third‑party systems, resolving related technical challenges.

Responsibilities

• Act as the subject matter expert for Salesforce, providing deep technical expertise and guidance for problem resolution.
• Collaborate with development, infrastructure, and database teams to address system issues, integrations, and configurations.
• Implement system enhancements, upgrades, patches, and fixes based on vendor guidelines, ensuring minimal disruption to business operations.
• Maintain and improve security configurations within Salesforce, ensuring compliance with security protocols and best practices.
• Conduct root cause analysis on critical incidents, developing preventive measures and optimizing system stability.
• Assist in data migration tasks and troubleshoot issues related to data integrity, reports, and queries.
• Providing guidance to Level 1 and Level 2 support teams for improved issue resolution efficiency.

Qualifications

• Experience: 4+years of experience in Level 2 or Level 3 technical support, with a strong focus on Salesforce.
• Technical Skills:
  • Proficient in Salesforce administration, including customizations, automation, and integrations.
  • Experience with Spring Boot‑based microservices integrated with Salesforce, deployed across AWS and GCP environments. Skilled in managing CI/DA pipelines and containerized deployments. Knowledge of cloud infrastructure to ensure scalability, security, and operational efficiency.
  • Experience with CI/DA processes and hands‑on knowledge of Java, HTML, CSS, SQL, and APEX.
  • Strong expertise in API integrations and troubleshooting synchronization issues between Salesforce and other enterprise applications.
  • In‑depth understanding of system security, user roles, permissions, and compliance within Salesforce environments.
  • Familiarity with scripting and automation tools to enhance system performance and efficiency.
  • Good to have experience in developing AI based solutions.
• Soft Skills:
  • Excellent problem-solving skills with the ability to analyze and resolve complex issues.
  • Strong communication skills to interact effectively with technical teams and business users.
  • Ability to work independently and as part of a team in a fast‑paced environment.
  • Strong documentation skills to ensure knowledge sharing and process standardization.

This role offers an opportunity to work in a dynamic environment, providing critical technical support for business applications and driving continuous improvements in system performance and efficiency.

We're so glad you're here. Use this space to explore career opportunities, track your application, and take next steps with a global team that values people and progress.

Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered.

We partner with the world's most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms.

Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence.

We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth.

At Astreya, transparency, accountability, and trust guide how we work with each other and our customers.

We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact.

Join us to build solutions that matter and shape the future of IT together.

Onwards and upwards!