Salesforce Developer and Admin, ISS

Amazon; Hyderabad; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Amazon's International Seller Growth team seeks a Salesforce Developer & Admin to manage and optimize Salesforce and AWS systems powering global seller operations. You will support third-party sellers registering and operating on Amazon's marketplace from Hyderabad, India.

You will handle day-to-day maintenance, configuration, and enhancements of Salesforce and AWS, collaborate with cross-functional teams, and ensure security and performance to deliver reliable seller experiences.

Qualifications

• Experience with Salesforce and AWS administration and development.
• Strong troubleshooting and root cause analysis skills.
• Ability to configure Salesforce accounts and integrate AWS services.
• Experience working with cross-functional teams and customers.
• Familiarity with Linux/RHEL environments.

Responsibilities

• Maintain day-to-day Salesforce and AWS operations and support.
• Respond to customer inquiries and resolve issues promptly.
• Document RCA steps and recommended solutions.
• Monitor systems for potential issues affecting customers.
• Configure and set up Salesforce customer accounts.
• Improve existing Salesforce and AWS apps and processes.
• Implement changes to applications within Salesforce and AWS.
• Develop requirements and specifications to meet customer needs.
• Install, configure, and test new applications and hardware.
• Develop and execute system maintenance plans.
• Consult with stakeholders on performance and scalability.
• Ensure security compliance for Salesforce and AWS.
• Resolve system problems efficiently.
• Collaborate cross-functionally with technical and non-technical teams.
• Maintain strong customer-focused service.

Skills

Customer service

Analytical skills

Attention to detail

Effective communication

Linux

Tools

Salesforce

AWS

Job description

Amazon's International Seller Growth (ISG) team seeks a Salesforce Developer and Admin to manage and optimize our Salesforce and AWS systems that power global seller operations. This role combines technical expertise with customer support, ensuring smooth experiences for third-party sellers registering and operating on Amazon's worldwide marketplace. You'll be instrumental in building and maintaining the technical infrastructure that enables millions of sellers to expand their businesses globally through Amazon's platform.

Key job responsibilities

• As a Salesforce Developer & Admin you will be responsible for the day-to-day operations and maintenance of Salesforce and Amazon Web Services (AWS) systems. you will provide technical support to ensure a smooth customer experience.
• Respond to customer inquiries in a timely manner, resolving issues with Salesforce and AWS.
• Consistently document root cause analysis steps and findings, recommended solutions.
• Monitor customer service areas to identify potential system issues that could impact customer experience.
• Complete setup and configuration of Salesforce customer accounts and configurations.
• Maintain and improve existing Salesforce and AWS applications and processes.
• Implement changes to applications within Salesforce and AWS.
• Develop requirements and specifications to meet customer needs.
• Install, configure, and test new applications, software, and hardware in a timely manner.
• Develop and execute effective system maintenance plans.
• Consult with stakeholders on application performance, scalability, and usability.
• Ensure compliance with security protocols for Salesforce and AWS systems.
• Resolve system problems efficiently.

• Experience working cross-functionally across several teams both technical and non-technical
• Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in Linux/RHEL

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