Salesforce Delivery Manager

Flint Hills Resources; Bengaluru; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

Koch is seeking a Salesforce Delivery Manager to lead enterprise Salesforce programs and digital transformations. You will guide delivery, architecture, stakeholder engagement, and team development to ensure scalable, secure Salesforce solutions that drive long-term value across global business units.

You will mentor architects, developers, and consultants while partnering with product owners and executives to drive roadmaps, governance, and platform optimization.

Qualifications

• 12+ years IT experience with 8+ years Salesforce platform expertise.
• 5+ years leading large-scale Salesforce delivery programs with global teams.
• Experience delivering complex Salesforce solutions across multiple units and stakeholders.
• Strong knowledge of Sales, Service, Experience Clouds, CPQ, Marketing Cloud, Data Cloud.
• Experience with Apex, LWC, Flows, SOQL/SOSL and REST/SOAP APIs; Agile delivery.

Responsibilities

• Lead end-to-end delivery of Salesforce programs across geographies.
• Manage scope, timelines, risks, dependencies and resource planning.
• Establish delivery governance, metrics and release processes.
• Ensure Agile/Scrum practices and continuous improvement.
• Provide technical oversight on architectures, integrations, and security.

Skills

IT experience

Salesforce platform experience

Delivery leadership

Stakeholder management

Communication skills

Leadership

Agile delivery

Education

Salesforce certifications (App Architect, System Architect, Technical Architect, Platform Developer)

Tools

Apex

Lightning Web Components

Salesforce Flows

SOQL/SOSL

REST/SOAP APIs

Git & CI/CD

Salesforce DX

Job description

As a Salesforce Delivery Manager at Koch, you will lead the successful delivery of enterprise-scale Salesforce programs and digital transformation initiatives. In this role, you will provide leadership across delivery, architecture, stakeholder engagement, and team development while ensuring scalable, secure, and high-quality Salesforce solutions that create long-term value for our businesses. You will work closely with business partners, product teams, architects, and global delivery teams to enable innovation, improve business outcomes, and drive continuous improvement across the Salesforce ecosystem.

Our Team

The Enterprise Applications team enables Koch companies by delivering technology solutions that support critical business capabilities and digital transformation initiatives. Our team partners closely with business stakeholders, architects, and technology professionals across the globe to develop scalable, secure, and innovative Salesforce solutions that help create value and accelerate business outcomes.

What You Will Do

Delivery & Program Management

• Lead end-to-end delivery of Salesforce programs across multiple business units and geographies.
• Manage program scope, timelines, risks, dependencies, and resource planning.
• Establish delivery governance, status reporting, metrics, and release management processes.
• Ensure successful execution of Agile/Scrum projects and continuous improvement initiatives.
• Drive on-time, high-quality delivery while maintaining stakeholder satisfaction.

Salesforce Technical Leadership

• Provide technical oversight for Salesforce implementations and enhancements.
• Review and approve solution architecture, design patterns, integrations, and security models.
• Ensure adherence to Salesforce best practices and enterprise standards.
• Guide teams in Apex, Lightning Web Components (LWC), Flows, APIs, Platform Events, and Integration frameworks.
• Lead adoption of emerging Salesforce capabilities including Agentforce, Einstein AI, Data Cloud, and Experience Cloud.

Stakeholder & Business Engagement

• Partner with business leaders, product owners, architects, and delivery teams.
• Translate business requirements into scalable technical solutions.
• Facilitate executive reviews, steering committee meetings, and roadmap planning.
• Provide strategic recommendations for platform optimization and digital transformation.
• Lead and mentor Salesforce architects, technical leads, developers, administrators, and consultants.
• Drive capability development, succession planning, and technical excellence.
• Conduct hiring, onboarding, and performance development activities.
• Build a culture of innovation, collaboration, and continuous learning.
• Oversee integrations with ERP, middleware, data platforms, and third-party applications.
• Ensure scalability, reliability, security, and maintainability of solutions.
• Drive DevOps maturity using Salesforce DX, Git, CI/CD pipelines, automated testing, and deployment frameworks.
• Reduce technical debt through modernization and platform optimization initiatives.

Who You Are (Basic Qualifications)

• 12+ years of overall IT experience, including 8+ years of hands-on Salesforce platform experience.
• 5+ years of experience leading large-scale Salesforce delivery programs and globally distributed teams.
• Experience delivering complex Salesforce solutions across multiple business units and stakeholder groups.
• Strong knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud, CPQ, Marketing Cloud, Manufacturing Cloud, and Data Cloud.
• Experience with Salesforce development and integration technologies, including Apex, Lightning Web Components (LWC), Salesforce Flows, SOQL/SOSL, Platform Events, and REST/SOAP APIs.
• Experience implementing Agile delivery methodologies and managing program governance, budgeting, risks, and dependencies.
• Strong stakeholder management, communication, and leadership skills with the ability to influence technical and business decisions.

What Will Put You Ahead

• Salesforce certifications such as Application Architect, System Architect, Technical Architect, Platform Developer, or related credentials.
• Experience leading enterprise-wide Salesforce transformation programs with multi-million-dollar budgets.
• Hands-on experience with Agentforce, Einstein AI, Data Cloud, and AI-driven Salesforce capabilities.
• Experience designing and governing enterprise integration architectures using middleware and cloud integration platforms.
• Knowledge of Salesforce DX, Git-based deployment strategies, CI/CD pipelines, automated testing frameworks, and DevOps best practices.
• Experience working within manufacturing, supply chain, shared services, or complex global enterprise environments.
• Proven success driving platform modernization, technical debt reduction, and adoption of scalable design patterns.
• Demonstrated ability to mentor technical leaders and build high-performing global teams.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.