Salesforce Data Cloud & Technical Consultant

HTC Global Services, Inc.; Chennai District; On-site; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Hybrid and Workplace flexibility

Work-Life-Balance

Career development plan

Rewards & Recognition program

L&D focuses on upskilling

Job summary

HTC Global Services, Inc. is seeking a Salesforce Data Cloud & Technical Consultant to own the design, governance, and operational stability of the enterprise integration landscape across Salesforce Service Cloud, SAP, CTI, and middleware.

You will lead integration architecture, incident management, and transition activities from the incumbent vendor, partnering with multiple tech teams to ensure real-time, scalable, and secure integrations.

Qualifications

• 7–9 years of IT experience with enterprise integration delivery.
• Experience leading integration architecture and AMS projects.
• Salesforce–SAP integrations and CTI/Contact Center integrations.

Responsibilities

• Own end-to-end integration architecture across Salesforce, SAP, CTI, middleware, and enterprise systems.
• Define integration standards, reusable patterns, and governance processes.
• Lead technical transition from incumbent service provider and drive remediation plans.

Skills

Integration architecture

Salesforce Data Cloud

API governance

CTI integration

Incident management

Tools

MuleSoft

SAP CPI

Dell Boomi

IBM Integration Bus

Web Methods

Job description

Salesforce Data Cloud & Technical Consultant

Location: Chennai (TN) | Employment Type: Full Time - 40 hours per week | Job Level: T2 | Work Preference: Onsite at work location address | Job Code: 243895

Job Description:

About the Role:

We are seeking a Salesforce Data Cloud & Technical Consulta who will own the design, governance, supportability, and operational stability of the enterprise integration landscape connecting Salesforce Service Cloud, CTI platforms, SAP systems, middleware, and downstream applications.The individual will act as the primary technical authority for integration architecture, production support, incident management, root cause analysis, and transition activities from the incumbent vendor. This role requires a strong blend of architecture, hands‑on troubleshooting, and AMS leadership experience.

Requirements:

• Own end-to-end integration architecture across Salesforce, SAP, CTI, middleware, and enterprise systems.
• Define integration standards, reusable patterns, and governance processes.

Establish best practices for:

• API‑led connectivity
• Event‑driven architecture
• Real‑time integrations
• Batch processing
• Error handling and recovery
• Ensure integration solutions are scalable, resilient, and supportable.
• Act as the highest technical escalation point for Sev-1 and Sev-2 integration incidents.
• Lead investigation of complex cross‑platform issues.
• Coordinate resolution across multiple technology teams.
• Drive root‑cause analysis and permanent remediation plans.
• Define proactive monitoring and alerting capabilities.

Provide technical leadership for Salesforce integration frameworks involving:

• REST APIs
• SOAP APIs
• Platform Events
• Change Data Capture (CDC)
• Bulk APIs
• External Services

Responsibilities include:

• Integration performance optimization
• Transaction tracing
• Error analysis
• Integration security reviews
• Own Salesforce‑SAP integration architecture and support.
• Partner with SAP teams during migration and transformation initiatives.
• Assess impact of SAP changes on customer service processes.

Support integrations involving:

• SAP ECC
• SAP S/4HANA
• SAP CPI
• SAP PI/PO
• IDoc Framework
• OData Services

Contact Center Ecosystem Support

• Support integrations between Salesforce and Contact Center platforms.
• Assist with troubleshooting:

CTI integrations (Genesys Cloud

• Screen pops
• Telephony transaction failures

Preferred experience with:

• Amazon Connect
• NICE InContact
• Avaya

Middleware Ownership

Strong experience with at least one:

• MuleSoft
• SAP CPI
• Dell Boomi
• IBM Integration Bus
• Web Methods

Responsibilities:

• API governance
• Deployment standards
• Performance optimization
• Lead technical transition from incumbent service provider.
• Reverse engineer undocumented interfaces where required.
• Build integration inventory and dependency maps.
• Create support runbooks and operational procedures.
• Identify integration risks and technical debt.

Required Experience

Preferred Certifications

Overall Experience

• 7–9 years of IT experience.
• Minimum 7 years in enterprise integration delivery.
• Minimum 3 years in Integration Lead/Architect role.
• Experience supporting global enterprise applications in a Managed Services environment.
• Salesforce–SAP Integrations
• CTI/Contact Center Integrations
• Middleware Platform Support
• Production Support (L3)
• Incident War Room Leadership
• SAP Migration Programs
• Strongly Preferred: Platform Developer II

Good to Have:

• Sharing & Visibility Architect
• Integration Architect
• Data Architect

MuleSoft Developer

Soft Skills

• Strong communication and ability to explain technical concepts to non‑technical stakeholders.
• Leadership in guiding development teams and driving technical decisions.
• Problem‑solving mindset with a commitment to quality and delivery excellence.

At HTC Global Services, our culture is an embodiment of who we are – a value‑led organizationcommitted to success of our people and customers.

• Hybrid and Workplace flexibility
• Work-Life-Balance
• Well‑defined career development plan
• Rewards & Recognition program
• L&D focuses on upskilling
• Hands‑on experience on Emerging Technologies and Digital Transformation
• Career Mobility programs