Salesforce Data Cloud & Technical Consultant
HTC Global Services
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Job summary
HTC Global Services is seeking a Salesforce Data Cloud & Technical Consultant to own the design, governance, and operational stability of the enterprise integration landscape. You will connect Salesforce Service Cloud, CTI platforms, SAP, middleware, and downstream apps, acting as the primary technical authority for integration architecture and transition activities.
This role requires hands-on troubleshooting, AMS leadership, and strong experience in integration governance, API-led
Qualifications
- Own end-to-end integration architecture across Salesforce, SAP, CTI, middleware and enterprise systems.
- Define integration standards, patterns and governance processes.
- Provide architectural leadership for integration governance and best practices.
Responsibilities
- API troubleshooting and performance optimization.
- Transaction tracing and error handling framework development.
- Lead L3 production support and incident war room activities.
- Coordinate cross-team resolution for complex cross-platform issues.
- Define proactive monitoring and alerting capabilities.
Skills
Tools
Job description
We are seeking a Salesforce Data Cloud & Technical Consulta who will own the design, governance, supportability, and operational stability of the enterprise integration landscape connecting Salesforce Service Cloud, CTI platforms, SAP systems, middleware, and downstream applications. The individual will act as the primary technical authority for integration architecture, production support, incident management, root cause analysis, and transition activities from the incumbent vendor. This role requires a strong blend of architecture, hands‑on troubleshooting, and AMS leadership experience.
We are seeking a Salesforce Data Cloud & Technical Consulta who will own the design, governance, supportability, and operational stability of the enterprise integration landscape connecting Salesforce Service Cloud, CTI platforms, SAP systems, middleware, and downstream applications. The individual will act as the primary technical authority for integration architecture, production support, incident management, root cause analysis, and transition activities from the incumbent vendor. This role requires a strong blend of architecture, hands‑on troubleshooting, and AMS leadership experience.
- Own end-to-end integration architecture across Salesforce, SAP, CTI, middleware, and enterprise systems.
- Define integration standards, reusable patterns, and governance processes.
- API-led connectivity
- Event-driven architecture
- Real‑time integrations
- Batch processing
- Error handling and recovery
- Ensure integration solutions are scalable, resilient, and supportable.
- Act as the highest technical escalation point for Sev-1 and Sev-2 integration incidents.
- Lead investigation of complex cross-platform issues.
- Coordinate resolution across multiple technology teams.
- Drive root-cause analysis and permanent remediation plans.
- Define proactive monitoring and alerting capabilities.
- REST APIs
- SOAP APIs
- Platform Events
- Change Data Capture (CDC)
- Bulk APIs
- Outbound Messaging
- Named Credentials
- External Services
- API troubleshooting
- Integration performance optimization
- Transaction tracing
- Error analysis
- Integration security reviews
- Own Salesforce‑SAP integration architecture and support.
- Partner with SAP teams during migration and transformation initiatives.
- Assess impact of SAP changes on customer service processes.
- SAP ECC
- SAP S/4HANA
- SAP CPI
- SAP PI/PO
- IDoc Framework
- OData Services
- Support integrations between Salesforce and Contact Center platforms.
- Assist with troubleshooting:
- Agent desktop issues
- Screen pops
- Customer interaction workflows
- Telephony transaction failures
- Amazon Connect
- NICE InContact
- Cisco Contact Center
- Avaya
- MuleSoft
- SAP CPI
- Dell Boomi
- IBM Integration Bus
- Web Methods
- API governance
- Deployment standards
- Error handling frameworks
- Monitoring strategy
- Performance optimization
- Lead technical transition from incumbent service provider.
- Reverse engineer undocumented interfaces where required.
- Build integration inventory and dependency maps.
- Create support runbooks and operational procedures.
- Identify integration risks and technical debt.
- 7–9 years of IT experience.
- Minimum 7 years in enterprise integration delivery.
- Minimum 3 years in Integration Lead/Architect role.
- Experience supporting global enterprise applications in a Managed Services environment.
- Salesforce–SAP Integrations
- CTI/Contact Center Integrations
- Middleware Platform Support
- Production Support (L3)
- Incident War Room Leadership
- Enterprise API Governance
- SAP Migration Programs
- Vendor Transition / Knowledge Takeover
- Large-scale Customer Service Platforms
- Strongly Preferred: Platform Developer II
- Sharing & Visibility Architect
- Integration Architect
- Data Architect
- Cloud Consultant Certifications (Sales, Service, Experience, Data Cloud)
- Strong communication and ability to explain technical concepts to non‑technical stakeholders.
- Leadership in guiding development teams and driving technical decisions.
- Problem-solving mindset with a commitment to quality and delivery excellence.
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