Salesforce commerce cloud Support Engineer

Tata Consultancy Services Limited

Pune District, Chennai, Bengaluru

Remote

INR 1,500,000 - 2,700,000

Full time

12 days ago

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Job summary

Tata Consultancy Services Limited is seeking a Salesforce Commerce Cloud (SFCC) Support Engineer with 7-12 years of hands-on experience to manage production support for e-commerce applications. The role covers incident resolution, monitoring, debugging, and ongoing maintenance of SFCC implementations.

Responsibilities include supporting SFCC storefronts (catalog, products, pricing, orders, checkout), integrations with payment and OMS systems, and collaboration with cross-functional teams for

Qualifications

7–12 years of SFCC production support experience.
Strong troubleshooting, incident, and problem management skills.
Experience with SFCC storefront components and integrations with payment/order-management systems.
Proficiency in JavaScript, APIs, REST/SOAP, JSON, HTML and CSS.

Responsibilities

Provide L2/L3 production support for SFCC applications.
Troubleshoot performance, integration, and production issues.
Analyze logs and identify root causes for SFCC failures.
Coordinate with development, QA, infra, and business teams for issue resolution.
Support deployments, releases, hot fixes, and post-production validation.
Monitor application health and help improve plugin platform stability and performance.
Manage incidents, service requests, and defect resolution.

Skills

SFCC / B2C Commerce

L2/L3 Support

Production/Application Support

JavaScript

REST APIs

Troubleshooting & Debugging

Incident & Problem Management

E-commerce domain knowledge

Tools

Git / CI/CD

ServiceNow

OCAPI / SCAPI

HTML / CSS

Payment gateway integrations

Order Management integrations

Job description

Role- Salesforce commerce cloud (SFCC) Support Engineer

Desired Experience Range- 7-12 Years

Location- Pan India

Job Summary-

We are looking for a Salesforce Commerce Cloud (SFCC) Support Engineer with strong hands-on experience in supporting and troubleshooting e-commerce applications. The candidate will be responsible for production support, incident resolution, monitoring, debugging, and maintaining Salesforce Commerce Cloud applications.

Roles & Responsibilities

Provide L2/L3 production support for Salesforce Commerce Cloud applications.
Troubleshoot application, integration, performance, and production issues.
Analyze logs and identify root causes for SFCC application failures.
Handle incidents, service requests, problem tickets, and defect resolution.
Support SFCC storefront functionality, including catalog, products, pricing, promotions, checkout, orders, and customer-related flows.
Troubleshoot integrations between SFCC and payment, order-management, inventory, CRM, and other third-party systems.
Work with JavaScript, APIs, REST/SOAP services, JSON, HTML and CSS for debugging and minor fixes.
Support deployments, releases, hot fixes, and post-production validation.
Perform root-cause analysis and document recurring production issues.
Coordinate with development, QA, infrastructure, and business teams for issue resolution.
Monitor application health and help improve plugin platform stability and performance.