Salesforce Commerce Cloud Developer - S

Tata Consultancy Services; Kolkata District, Chennai District, Bengaluru; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Tata Consultancy Services in Kolkata invites an experienced Salesforce Commerce Cloud support engineer to provide L2/L3 support for SFCC applications, monitor production environments, troubleshoot incidents, and collaborate with development teams to resolve complex production issues across domains.

The role covers deployment support, log analysis, runbook maintenance, on-call incident management, and ensuring security and operational standards within an Agile/Scrum setup.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 3+ years of Salesforce Commerce Cloud support and maintenance.
• Strong understanding of SFCC architecture, Business Manager, and SFRA.
• Experience with JavaScript, HTML5, CSS3, ISML Templates, XML/JSON.
• Knowledge of SFCC OCAPI, SCAPI, Web Services, and job framework.
• Experience with Git, Jenkins, CI/CD pipelines and deployment processes.
• Understanding of e-commerce workflows including Catalog Management, Pricing & Promotions, Search & Merchandising, Checkout & Payments, Order Management.
• Experience in Agile/Scrum environments.

Responsibilities

• Provide L2/L3 support for SFCC applications and integrations.
• Monitor production environments and identify performance issues.
• Troubleshoot incidents within SLAs and resolve defects.
• Analyze logs and performance bottlenecks.
• Support code deployments, releases, and environment management.
• Collaborate with development teams to diagnose and resolve production issues.
• Perform root cause analysis and implement preventive measures.
• Manage integrations with payment gateways, OMS, ERP, CRM, and third-party systems.
• Monitor site performance, availability, and transaction health.
• Create and maintain runbooks and knowledge base articles.
• Participate in on-call support and incident management processes.
• Ensure compliance with security, change management, and operational standards.

Skills

Troubleshooting

Incident management

Agile/Scrum

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Salesforce Commerce Cloud (Demandware)

SFRA

Business Manager

OCAPI/SCAPI

Web Services

Git

Jenkins

CI/CD

Deployment processes

HTML5

JavaScript

XML/JSON

ISML Templates

Storefront Reference Architecture

Catalog Management

Job description

Key Responsibilities

• Provide L2/L3 support for Salesforce Commerce Cloud (SFCC) applications and integrations.
• Monitor production environments and proactively identify performance issues.
• Troubleshoot and resolve incidents, defects, and service requests within agreed SLAs.
• Analyze logs, application errors, and performance bottlenecks.
• Support code deployments, releases, and environment management activities.
• Work closely with development teams to diagnose and resolve production issues.
• Perform root cause analysis (RCA) and implement preventive measures.
• Manage and support integrations with payment gateways, OMS, ERP, CRM, and third-party systems.
• Monitor site performance, availability, and transaction health.
• Create and maintain support documentation, knowledge base articles, and operational runbooks.
• Participate in on-call support and incident management processes.
• Ensure compliance with security, change management, and operational standards.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in Salesforce Commerce Cloud (Demandware) support and maintenance.
• Strong understanding of SFCC architecture, Business Manager, and Storefront Reference Architecture (SFRA).
• Experience with:
• JavaScript
• HTML5
• CSS3
• ISML Templates
• XML and JSON
• Knowledge of SFCC OCAPI, SCAPI, Web Services, and job framework.
• Experience in troubleshooting production issues and analyzing application logs.
• Familiarity with Git, Jenkins, CI/CD pipelines, and deployment processes.
• Understanding of e-commerce workflows including:
• Catalog Management
• Pricing & Promotions
• Search & Merchandising
• Checkout & Payments
• Order Management
• Experience working in Agile/Scrum environments.