Salesforce Agentforce Developer

NTT America, Inc.; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

NTT America, Inc. in Pune, India, seeks an experienced Salesforce Agentforce Developer to design and build AI-powered agent solutions on the Salesforce platform.

You will implement Agentforce agents, topics, instructions, actions and flows, and integrate with Salesforce data, Apex, LWC, APIs and external systems with strong security. Ideal candidate: 5+ years Salesforce experience, 2+ years Agentforce, solid analytical and communication skills, and a proven track record turning business needs

Qualifications

• 5+ years of Salesforce experience with strong development skills.
• 2+ years hands-on Agentforce experience and related concepts.
• Proficient in Apex, LWC, Flows, and Salesforce APIs; security-minded.

Responsibilities

• Design, configure, and develop Agentforce agents and business use cases.
• Configure agent topics, instructions, actions, and conversational flows.
• Integrate Agentforce with Salesforce data, Flows, Apex, APIs and external systems.
• Develop supporting Apex, LWC, Flows, and integrations.
• Work with Prompt Builder and Salesforce AI capabilities.
• Configure agent actions and business-process automation.
• Implement appropriate security and data-access controls.
• Troubleshoot and optimize agent behavior, responses, and actions.
• Translate business requirements into scalable Agentforce solutions.

Skills

Agentforce

Apex

LWC

Flow

SOQL

Salesforce APIs

Sales Cloud

Service Cloud

Security models

Troubleshooting

Job description

We are currently seeking a Salesforce Agentforce Developer to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

Experience: 5+ years of overall Salesforce experience with strong Salesforce development experience, including 2+ years of hands‑on experience in Salesforce AI/Agentforce.

Role Summary

We are looking for an experienced Salesforce Agentforce Developer to design and develop AI-powered agent solutions on the Salesforce platform.

Key Responsibilities

• Design, configure, and develop Agentforce agents and business use cases.
• Configure agent topics, instructions, actions, and conversational flows.
• Integrate Agentforce with Salesforce data, Flows, Apex, APIs, and external systems.
• Develop supporting Apex, LWC, Flows, and integrations.
• Work with Prompt Builder and Salesforce AI capabilities.
• Configure agent actions and business-process automation.
• Implement appropriate security and data-access controls.
• Troubleshoot and optimize agent behavior, responses, and actions.
• Translate business requirements into scalable Agentforce solutions.

Required Skills

• At least 2+ years hands‑on Agentforce.
• Agentforce configuration and Agent Builder concepts.
• Prompt design and grounding.
• Apex, Flow, LWC, SOQL and Salesforce APIs.
• Sales Cloud and/or Service Cloud experience - mandatory.
• Salesforce security and data-access architecture
• Experience configuring agent topics, instructions, and actions.
• Salesforce API and integration experience.
• Good understanding of Salesforce security and data-access models.
• Strong analytical and communication skills.

Secondary Skills

• Experience Cloud - strongly preferred.
• Field Service.
• Loyalty Management.
• Data 360 / Data Cloud.
• MuleSoft.
• RAG / generative AI concepts.
• REST APIs and external integrations.
• DevOps / CI/CD.

Preferred Certifications / Skills

Mandatory

• Salesforce Certified Agentforce Specialist.
• Salesforce Certified Platform Developer.

Preferred

• Salesforce Certified Agentforce Sales Consultant and/or Agentforce Service Consultant.
• Salesforce Certified Experience Cloud Consultant.
• Data Cloud/Data 360 certification.
• Field Service or Loyalty credentials.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) .