Salesforce Agentforce Developer

NTT DATA Services; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NTT DATA, Inc. in Pune, India is seeking an experienced Salesforce Agentforce Developer to design and build AI-powered agent solutions on the Salesforce platform.

The role requires 5+ years of Salesforce experience and hands-on Agentforce expertise to deliver scalable, secure automation for business processes. You will design and configure Agentforce agents, integrate with Salesforce data, develop Apex, LWC, and Flows, and work with Prompt Builder and Salesforce AI capabilities.

Qualifications

• 5+ years of Salesforce experience with hands-on Agentforce
• Experience designing and developing AI-powered Agent solutions
• Strong knowledge of Apex, Flows, LWC, SOQL, and Salesforce APIs
• Sales Cloud or Service Cloud experience required
• Understand Salesforce security and data-access model

Responsibilities

• Design, configure, and develop Agentforce agents and use cases
• Configure topics, instructions, actions, and conversational flows
• Integrate Agentforce with Salesforce data and external systems
• Develop Apex, LWC, Flows, and integrations
• Ensure security controls and troubleshoot agent behavior

Skills

Salesforce Agentforce

Agentforce configuration

Prompt design

Apex

Flow

LWC

SOQL

Sales Cloud experience

Security and data-access

Integration

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Salesforce Agentforce Developer to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

Experience: 5+ years of overall Salesforce experience with strong Salesforce development experience, including 2+ years of hands-on experience in Salesforce AI/Agentforce.

Role Summary

We are looking for an experienced Salesforce Agentforce Developer to design and develop AI-powered agent solutions on the Salesforce platform.

Key Responsibilities

• Design, configure, and develop Agentforce agents and business use cases.
• Configure agent topics, instructions, actions, and conversational flows.
• Integrate Agentforce with Salesforce data, Flows, Apex, APIs, and external systems.
• Develop supporting Apex, LWC, Flows, and integrations.
• Work with Prompt Builder and Salesforce AI capabilities.
• Configure agent actions and business-process automation.
• Implement appropriate security and data-access controls.
• Troubleshoot and optimize agent behavior, responses, and actions.
• Translate business requirements into scalable Agentforce solutions.

Required Skills

• At least 2+ years hands-on Agentforce.
• Agentforce configuration and Agent Builder concepts.
• Prompt design and grounding.
• Apex, Flow, LWC, SOQL and Salesforce APIs.
• Sales Cloud and/or Service Cloud experience – mandatory.
• Salesforce security and data-access architecture
• Experience configuring agent topics, instructions, and actions.
• Salesforce API and integration experience.
• Good understanding of Salesforce security and data-access models.
• Strong analytical and communication skills.

Secondary Skills

• Experience Cloud – strongly preferred.
• Field Service.
• Loyalty Management.
• Data 360 / Data Cloud.
• MuleSoft.
• REST APIs and external integrations.
• DevOps / CI/CD.

Preferred Certifications / Skills

• Salesforce Certified Agentforce Sales Consultant and/or Agentforce Service Consultant.
• Salesforce Certified Experience Cloud Consultant.
• Data Cloud/Data 360 certification.
• Field Service or Loyalty credentials.

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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