Salesforce Administrator

Redwood Software; Hyderabad; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Redwood Software in Hyderabad, India is seeking a Salesforce Administrator to manage and optimize our Salesforce CRM and related sales tech tools. You will implement processes, handle user management, and support tickets while collaborating across teams to streamline Quote-to-Cash with CPQ, Flows, and integrations.

The ideal candidate has at least 3 years of hands-on admin experience, strong problem-solving and communication skills, and an active Salesforce community presence.

Qualifications

• Bachelor’s degree or global equivalent experience preferred.
• A minimum of 3 years with hands-on Salesforce administration experience.
• Salesforce CPQ support experience is a plus.
• Proficiency in AI tools to improve development efficiency.
• Active in the Salesforce community.
• Strong diagnostic and problem-solving skills.
• Excellent written and verbal communication skills with the ability to communicate in both technical and non-technical language.
• Motivated to learn and help.
• Must be able to read, write, and speak fluent English.

Responsibilities

• Design, develop, and maintain scalable Salesforce solutions across Sales, Service, and Revenue Cloud platforms.
• Manage Salesforce configuration, customization, and administration including user setup, profiles, roles, permissions, and data management.
• Leverage Salesforce automation tools such as Flows and CPQ to streamline the Quote-to-Cash process.
• Build and deploy custom Apex classes, triggers, Lightning Web Components (LWC) as needed.
• Collaborate with internal stakeholders to gather requirements and translate them into effective Salesforce solutions.
• Integrate Salesforce with other business applications such as FinancialForce, Ironclad, Chargebee, and Workday Finance Management.
• Integrate with external systems using REST APIs.
• Perform regular system audits, data integrity checks, and ensure platform security best practices.
• Provide technical support and troubleshooting for Salesforce-related issues and integrations.
• Maintain proper documentation, including configuration changes, data mappings, and system architecture diagrams.
• Stay updated on new Salesforce releases and features, recommending and implementing enhancements to drive business value.

Skills

User management

Problem-solving

Communication

English fluency

Team collaboration

Education

Bachelor’s degree or global equivalent experience

Tools

Apex

LWC

REST APIs

CPQ

Salesforce configuration

Job description

We are seeking a Salesforce Administrator to join our team focusing on the administration of our Salesforce CRM as well as other tools in the Sales tech stack. They will play an important role in the implementation of new business processes that will be done through the Salesforce ecosystem. The Salesforce Administrator should enjoy all aspects of user management, including support tickets, with user satisfaction prioritized. You will play a pivotal role in supporting the platform and helping to streamline business processes with other Sales technology tools such as Clari, ZoomInfo, Outreach, Workday, SPIFF, Chargebee etc.

• Design, develop, and maintain scalable Salesforce solutions across Sales, Service, and Revenue Cloud platforms.
• Manage Salesforce configuration, customization, and administration including user setup, profiles, roles, permissions, and data management.
• Leverage Salesforce automation tools such as Flows and CPQ to streamline the Quote-to-Cash process.
• Build and deploy custom Apex classes, triggers, Lightning Web Components (LWC) as needed.
• Collaborate with internal stakeholders to gather requirements and translate them into effective Salesforce solutions.
• Integrate Salesforce with other business applications such as FinancialForce, Ironclad, Chargebee, and Workday Finance Management.
• Integrate with external systems using REST APIs.
• Perform regular system audits, data integrity checks, and ensure platform security best practices.
• Provide technical support and troubleshooting for Salesforce-related issues and integrations.
• Maintain proper documentation, including configuration changes, data mappings, and system architecture diagrams.
• Stay updated on new Salesforce releases and features, recommending and implementing enhancements to drive business value.

YOUR EXPERIENCE

• Bachelor’s degree or global equivalent experience preferred.
• A minimum of 3 years with hands-on administration experience.
• Salesforce CPQ support experience is a plus.
• Proficiency in AI tools to improve development efficiency.
• Active in the Salesforce community.
• Strong diagnostic and problem-solving skills.
• Excellent written and verbal communication skills with the ability to communicate in both technical and non-technical language.
• Motivated to learn and help.
• Must be able to read, write, and speak fluent English.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

THE LEGAL BIT

Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at [e-mail]