Sales Supportive Executive-Ferrous Scrap

EcoEX; Delhi; On-site; INR 300,000 - 500,000; Full time

Job summary

EcoEX in Delhi is seeking a Sales Support Executive to assist in coordinating sales activities related to scrap materials. You will manage inquiries, prepare quotations, maintain records, and ensure smooth execution of transactions while coordinating closely with the sales team and other stakeholders.

The ideal candidate should possess strong communication skills, a Bachelor's degree, and relevant experience in sales coordination or customer service. Knowledge of logistics and sales reporting is preferred.

Qualifications

• 1–4 years of experience in sales coordination, sales support, or customer service.
• Experience in the ferrous scrap, metal recycling, steel, manufacturing, or commodity trading industry is preferred.

Responsibilities

• Assist the sales team in handling customer inquiries and sales leads.
• Prepare and share quotations, offers, contracts, and other sales documents.
• Coordinate with buyers and suppliers regarding pricing, material availability, and delivery schedules.
• Follow up on quotations and pending orders.
• Track shipments and ensure timely delivery of ferrous scrap materials.
• Monitor weighbridge records, dispatch documents, and delivery confirmations.
• Resolve delivery-related issues in coordination with customers and transporters.
• Maintain customer, supplier, and transaction records.
• Prepare daily, weekly, and monthly sales MIS reports.

Skills

Strong communication and negotiation support skills

Good knowledge of Microsoft Excel and sales reporting

Ability to coordinate with multiple stakeholders simultaneously

Understanding of logistics, dispatch, and documentation processes

Attention to detail and strong organizational skills

Education

Bachelor's degree in Commerce, Business Administration, Marketing, or a related field

Job description

The Sales Support Executive will support the scrap sales team by coordinating with buyers, suppliers and internal departments. The role involves managing inquiries, preparing quotations, maintaining sales records, tracking orders and deliveries, and ensuring smooth execution of scrap trading transactions.

• Assist the sales team in handling customer inquiries and sales leads.
• Prepare and share quotations, offers, contracts, and other sales documents.
• Coordinate with buyers and suppliers regarding pricing, material availability, and delivery schedules.
• Follow up on quotations and pending orders.

Order

• Track shipments and ensure timely delivery of ferrous scrap materials.
• Monitor weighbridge records, dispatch documents, and delivery confirmations.
• Resolve delivery-related issues in coordination with customers and transporters.

Documentation & Reporting

• Maintain customer, supplier, and transaction records.
• Prepare daily, weekly, and monthly sales MIS reports.
• Ensure proper documentation of purchase orders, invoices, e-way bills, and delivery challans.
• Maintain regular communication with buyers and suppliers.
• Follow up on payment status and outstanding receivables.
• Address customer queries and coordinate issue resolution.
• Support relationship-building activities with key customers and suppliers.
• Monitor ferrous scrap market trends, pricing movements, and competitor activities.
• Assist the sales team in gathering market information and preparing reports

Required Skills

• Strong communication and negotiation support skills.
• Good knowledge of Microsoft Excel and sales reporting.
• Ability to coordinate with multiple stakeholders simultaneously.
• Understanding of logistics, dispatch, and documentation processes.
• Attention to detail and strong organizational skills.

Preferred Qualifications

• Bachelor's degree in Commerce, Business Administration, Marketing, or a related field.
• 1–4 years of experience in sales coordination, sales support, or customer service.
• Experience in the ferrous scrap, metal recycling, steel, manufacturing, or commodity trading industry is preferred.

Preferred Knowledge

• Ferrous scrap grades (HMS, Shredded Scrap, Turning & Borings, Busheling, etc.).
• Scrap procurement and sales processes.
• GST, e-Way Bill, and transport documentation.
• MIS reporting.

Key Performance Indicators (KPIs)

• Timely quotation and order processing.
• Dispatch and delivery coordination efficiency.
• Accuracy of sales and logistics documentation.
• Customer response time and satisfaction.
• MIS reporting accuracy and timeliness.
• Collection follow-up and order closure support