Sales Support Representative - EMEA

Hyland; Hyderabad; On-site; INR 350,000 - 520,000; Full time

Job summary

Hyland in Hyderabad, India is seeking a Sales Support Representative to assist sales account managers and partner managers, driving efficiency across the sales and partner experience. You will manage CRM data, prepare quotes, coordinate events, and collaborate with cross-functional teams to deliver a positive customer experience.

This hybrid role requires a bachelor's degree, strong communication, organization, and CRM proficiency, with a proactive, client-focused mindset.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Strong written and verbal communication with clarity and impact.
• Highly organized with ability to multi-task and manage projects independently.
• Proficiency in Windows and Office; experience using CRM systems.

Responsibilities

• Serve as liaison between sellers and operations to drive business and support customers.
• Update CRM: log activities, convert leads, update opportunities, create quotes.
• Lead outbound communications to initiate appointments and drive attendance at events.
• Collaborate with cross-functional teams to meet client requirements and complete tasks.
• Provide direct customer and partner support, build trust and positive experiences.
• Create and evaluate reports to provide actionable sales insights during lead registration and calls.

Skills

Communication

Organization

CRM experience

Microsoft Office

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Salesforce

CRM platforms

Job description

Overview

Sales Support Representative

Hyderabad, India | Hybrid – 3 Days in the Office

About the Role

The Sales Support Representative is responsible for assisting and supporting the day-to-day activities of sales account managers and partner managers — providing operational, administrative, and coordination support to drive efficiency across the sales and partner experience. You'll play a key role in keeping our teams connected, our customers informed, and our sales engine running smoothly.

Your Role Responsibilities? Here\'s What You\'ll Do.

• Support and collaborate with the sales team by serving as a liaison between sellers and operational teams to drive business forward in support of our customer base
• Update and ensure the accuracy of CRM systems including logging activity, converting leads, updating opportunities, and creating quotes
• Execute outbound communications to initiate appointment creation and drive active participant attendance for various events, including all follow-up activities and next steps
• Collaborate and engage cross-functional internal teams to meet individual client requirements and complete tasks in a timely and efficient manner
• Act as a trusted liaison to customers and partners by providing direct support and coaching, maintaining and building relationships to deliver a positive customer experience
• Create, build, and evaluate various reports to provide actionable insights to sales teams, while researching prospects and customer organizations during the lead registration process and prior to sales calls

Role Essentials

What you\'ll need to be successful in this role:

• Bachelor\'s degree or equivalent experience in a related field
• Strong written and verbal communication skills — ability to speak and write with ease, clarity, and impact using a style appropriate to the subject and audience
• Highly organized with the ability to successfully multi-task and manage projects independently through to completion
• Strong critical thinking and problem-solving skills with a demonstrated ability to establish rapport and gain the trust of others
• Proficiency in Microsoft Windows and Office with experience using CRM systems and a general comfort and aptitude for learning new technologies

What We\'d Like to See

Preferred skills that will help you stand out:

• Experience with Salesforce or similar CRM platforms in a sales support or operations capacity
• Demonstrated ability to collaborate effectively across cross-functional teams and all levels of the organization
• Experience supporting sales account managers or partner managers in a fast-paced environment
• Self-motivated with a personal commitment to continuously broaden skills and stay current professionally
• Experience providing direct support and coaching to customers or partners with a focus on delivering a positive and lasting customer experience

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland\'s solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland\'s platform and services, please visit Hyland.com.

About #HylandLife

#HylandLife Since 1991, it has been Hyland\'s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it\'s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success. As we\'ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.