Sales Support Executive (Telemarketing)

Delhi Press; Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Delhi Press is seeking a Sales Support Executive in Delhi to assist the sales team by making outbound calls, presenting DP magazines, qualifying interest, and recording interactions.

You will stay updated on pricing, promotions, and CRM processes, collaborate with the sales team, and help achieve targets while delivering excellent customer service.

Qualifications

• Proven telemarketing, sales support, or customer service experience.
• Excellent email writing skills and strong command of written English
• Excellent communication and interpersonal skills
• Strong persuasive and negotiation abilities
• Ability to build rapport and establish trust with customers
• Familiarity with CRM software and telemarketing systems
• Goal-oriented mindset and ability to work under pressure
• Strong organizational and time management skills
• Proficiency in basic computer applications (MS Office, email, etc.)
• High school diploma or equivalent; a degree in business or a related field is a plus.

Responsibilities

• Make outbound calls to potential/existing customers from provided contact lists or leads.
• Introduce Delhi Press magazines to potential customers.
• Engage customers to understand needs and qualify interest in DP magazines.
• Provide information about DP magazines, including Ad pricing, branded content and promotions.
• Answer inquiries, address concerns, and provide solutions or alternatives.
• Maintain accurate customer records, including contact details and interactions.
• Collaborate with the sales team to identify opportunities, set appointments, and schedule follow-ups.
• Keep track of sales targets and contribute to team goals.
• Prepare reports on call outcomes, sales activities, and customer feedback.
• Stay up-to-date with product knowledge, industry trends, and competitive offerings.

Skills

Telemarketing

Sales support

Customer service

Email writing

Written English

Communication skills

Negotiation

CRM software

MS Office

Time management

Education

High school diploma or equivalent

Business-related degree (preferred)

Tools

CRM software

MS Office

Job description

Careers

Location - Delhi

Job Description

As a Sales Support Executive in the telemarketing department, your primary responsibility is to assist the sales team in achieving their targets by making outbound calls to potential customers. You will provide support and information to customers, answer their queries, and ensure a smooth sales process. Your role is vital in generating leads and maintaining customer satisfaction.

Responsibilities

• Make outbound calls to potential / existing customers from provided contact lists or leads.
• Introduce Delhi Press magazines to potential customers.
• Engage customers in conversations to understand their needs and qualify their interest in DP magazines.
• Provide detailed information about DP magazines, including Ad pricing, branded content and promotions.
• Answer customer inquiries, address concerns, and provide appropriate solutions or alternatives.
• Maintain accurate and updated customer records, including contact details, interactions, and feedback.
• Collaborate with the sales team to identify opportunities, set appointments, and schedule follow-up calls.
• Keep track of sales targets and contribute to achieving team goals.
• Prepare reports on call outcomes, sales activities, and customer feedback.
• Stay up-to-date with product knowledge, industry trends, and competitive offerings.

Requirements

• Proven experience in telemarketing, sales support, or a similar customer service role.
• Excellent email writing skills and a strong command of written English
• Excellent communication and interpersonal skills.
• Strong persuasive and negotiation abilities.
• Ability to build rapport and establish trust with customers.
• Good knowledge of sales techniques and strategies.
• Familiarity with CRM software and telemarketing systems.
• Goal-oriented mindset and ability to work under pressure.
• Strong organizational and time management skills.
• Proficiency in basic computer applications (MS Office, email, etc.).
• High school diploma or equivalent; a degree in business or a related field is a plus.