Sales Support Coordinator

Sattva Human Pvt Ltd; Pune District; On-site; INR 500,000 - 800,000; Full time

Job summary

Sattva Human is an HR solutions and staffing organization providing end-to-end workforce solutions across Talent Acquisition, Staffing, Payroll, Recruitment, and manpower solutions. We are seeking a Sales & Client Coordination professional to manage client documentation, contracts, CRM, MIS and ongoing client coordination while supporting lead generation and business development.

Key responsibilities include managing contract lifecycle, client coordination, CRM ownership, and MIS reporting.

Qualifications

• Excellent verbal and written communication skills.
• Strong client follow-up and coordination skills.
• Good command of MS Excel.
• Strong MIS and reporting capabilities.
• Experience working on a CRM system.
• Ability to maintain trackers and manage multiple follow-ups simultaneously.
• Strong attention to detail and documentation discipline.
• Comfortable making outbound calls and speaking with clients/prospects.

Responsibilities

• Coordinate the full lifecycle of client contracts and documentation.
• Manage client coordination, approvals, and follow-ups to ensure timely responses.
• Maintain CRM records, opportunities, and sales pipeline with regular updates.
• Prepare MIS reports and Excel trackers to monitor key metrics.
• Coordinate with BD, Recruitment/Operations, Finance, and payroll teams for smooth handovers.
• Support proposals, presentations, and commercial documents for business development.

Skills

CRM proficiency

MS Excel

Client coordination

Documentation discipline

Relationship management

Outbound calling

Organizational skills

Job description

Sattva Human is an HR solutions and staffing organization providing end-to-end workforce solutions across Talent Acquisition, Staffing, Payroll, Recruitment, and manpower solutions. We work with organizations across IT, Manufacturing, Infrastructure, Renewable Energy, Projects and other emerging industries.

We are looking for a Sales & Client Coordination person who will play a critical role in managing client documentation, contracts, CRM, MIS and ongoing client coordination while also supporting lead generation and business development activities.

Key Responsibilities

1. Client Contract & Documentation Management

• Coordinate the complete lifecycle of client contracts, agreements, work orders, MSA/SOWs and other commercial documentation.
• Coordinate with internal teams to prepare, review and close contractual documentation.
• Follow up with clients for contract signatures, approvals, amendments and required documentation.
• Maintain an updated tracker of all active, pending, expired and upcoming contracts.
• Monitor contract expiry and renewal timelines and initiate follow-ups well in advance.
• Coordinate contract amendments, renewals, rate revisions and scope changes with relevant stakeholders.
• Ensure that all client documentation is properly maintained and easily accessible.

2. Client Coordination & Relationship Management

• Act as a coordination point between Sattva Human and existing clients for operational and contractual requirements.
• Maintain regular communication with clients through calls, emails and meetings.
• Follow up on pending approvals, documentation, requirements and commercial discussions.
• Understand client requirements and coordinate internally with the relevant recruitment, staffing, payroll or operations teams.
• Ensure timely closure of client queries and follow-ups.
• Maintain a professional and positive relationship with key client contacts.

3. CRM Management

• Take ownership of the organisation's CRM and ensure that client and business development data is updated accurately.
• Maintain client master data, contact details, opportunities, follow-ups, activities and sales pipeline.
• Ensure that every lead/opportunity has a defined next action and follow-up date.
• Track movement of leads from initial contact to conversion.
• Generate regular CRM-based reports for management.
• Ensure CRM hygiene and data accuracy across the sales function.

4. MIS & Reporting

• Prepare and maintain regular MIS reports related to clients, contracts, renewals, business opportunities and sales activities.
• Develop and maintain Excel trackers and dashboards.

Track key metrics such as:

• Active clients
• New leads
• Contracts signed
• Client follow-ups
• Business opportunities
• Revenue/business pipeline

Provide management with timely and accurate reports.

Identify gaps, pending actions and overdue follow-ups from MIS data.

6. Internal Coordination

• Coordinate closely with Business Development, Recruitment/Operations, Finance, Payroll and Leadership teams.
• Ensure smooth handover of new clients and requirements from BD to operations.
• Coordinate with Finance regarding commercial documentation, billing-related requirements or client documentation where required.
• Support the BD team with proposals, presentations, commercial documents and client information.
• Maintain visibility of pending actions across different stakeholders.

Must Have

• Excellent verbal and written communication skills.
• Strong client follow-up and coordination skills.
• Good command of MS Excel.
• Strong MIS and reporting capabilities.
• Experience working on a CRM system.
• Ability to maintain trackers and manage multiple follow-ups simultaneously.
• Strong attention to detail and documentation discipline.
• Comfortable making outbound calls and speaking with clients/prospects.
• Good organisational and time-management skills.
• Ability to work with multiple internal stakeholders.

Candidate Profile

We are looking for someone who is:

• Highly organised and detail-oriented
• Comfortable speaking with senior client stakeholders
• Persistent with follow-ups without being overly aggressive
• Strong with numbers, Excel and data
• Proactive in identifying pending actions
• Comfortable handling multiple clients simultaneously
• Good at written communication and professional email drafting
• Tech-savvy and willing to learn new CRM/ATS tools
• Strong at maintaining confidentiality of client and commercial information
• Able to take ownership rather than simply follow instructions