Sales Support Analyst

ePropelled USA; Chennai District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance for Self & Family

Job summary

ePropelled in Chennai is seeking a Sales Support Analyst with a customer research focus to empower complex, technical sales cycles. You will translate insights into actionable account plans and growth opportunities.

This role requires strong research, analytical and communication skills, and experience with CRM systems (Salesforce or similar). You will partner with sales, marketing and product teams to deliver data-driven dashboards and market intelligence.

Qualifications

• Bachelor’s degree in Business, Marketing, Economics, Engineering, or a related field
• 2–4 years of experience in sales support, business analysis, market research, or a similar role
• Strong research, analytical, and critical-thinking skills
• Experience working with CRM systems (Salesforce or similar)
• Excellent written and verbal communication skills
• Ability to synthesise complex technical and market information into actionable insights

Responsibilities

• Conduct in-depth research on target customers, prospects, and strategic accounts across aerospace, defence, and advanced industrial markets
• Analyse customer needs, buying behaviours, organizational structures, and competitive positioning
• Develop customer profiles, personas, and account briefs to support sales outreach and opportunity planning
• Monitor industry trends, competitor activity, and emerging market opportunities
• Support sales teams with data-driven insights for account strategy, pipeline development, and deal prioritisation
• Prepare sales intelligence materials including briefing documents, call prep summaries, and opportunity research
• Analyse CRM data to identify trends, gaps, and opportunities within the sales pipeline
• Track customer engagement, win/loss data, and feedback to inform continuous improvement
• Partner with sales, marketing, and product teams to align customer insights with messaging and value propositions
• Support proposal development by providing customer-specific insights and background research
• Assist with market segmentation and go-to-market strategy development
• Create and maintain dashboards, reports, and research repositories for ongoing sales use
• Document findings clearly and concisely for both technical and non-technical audiences

Skills

Research

Analytics

Critical thinking

Communication

Education

Bachelor's degree in Business, Marketing, Economics, Engineering, or a related field

Tools

Salesforce

Excel

Power BI

Tableau

Job description

ePropelled flexible technology portfolio represents a major innovation in the market, just as many industries and society as a whole are gearing up for a greener world. We apply our knowledge and experience to create solutions based on in-depth research and thorough testing while looking into the future for inspiration.

Job Description

Job Title: Sales Support Analyst –Customer Research Focus

Location: Chennai.IN
Department: Sales / Commercial
Reports To: Chief Commercial Officer

Role Overview

The Sales Support Analyst will play acritical role in enabling sales success by delivering high-quality customerresearch, market intelligence, and analytical support. This role bridges sales,marketing, and product teams by translating customer and market insights intoactionable sales strategies, account plans, and opportunity development.

This is an ideal role for a detail-orientedanalyst who enjoys research, data synthesis, and supporting complex, technicalsales cycles.

Key Responsibilities

• Conduct in-depth research on target customers, prospects, andstrategic accounts across aerospace, defence, and advanced industrialmarkets
  
• Analyse customer needs, buying behaviours, organizationalstructures, and competitive positioning
  
• Develop customer profiles, personas, and account briefs tosupport sales outreach and opportunity planning
  
• Monitor industry trends, competitor activity, and emergingmarket opportunities
  
• Support sales teams with data-driven insights for accountstrategy, pipeline development, and deal prioritisation
  
• Prepare sales intelligence materials including briefingdocuments, call prep summaries, and opportunity research
  
• Analyse CRM data to identify trends, gaps, and opportunitieswithin the sales pipeline
  
• Track customer engagement, win/loss data, and feedback toinform continuous improvement
  

Cross-Functional Collaboration

• Partner with sales, marketing, and product teams to aligncustomer insights with messaging and value propositions
  
• Support proposal development by providing customer-specificinsights and background research
  
• Assist with market segmentation and go-to-market strategydevelopment
  

Reporting & Documentation

• Create and maintain dashboards, reports, and researchrepositories for ongoing sales use
  
• Document findings clearly and concisely for both technical andnon-technical audiences
  
• Bachelor’s degree in Business, Marketing, Economics,Engineering, or a related field
  
• 2–4 years of experience in sales support, business analysis,market research, or a similar role
  
• Strong research, analytical, and critical-thinking skills
  
• Experience working with CRM systems (Salesforce or similar)
  
• Excellent written and verbal communication skills
  
• Ability to synthesise complex technical and market informationinto actionable insights
  

Preferred

• Experience in aerospace, defence, electrification, or advancedtechnology industries
  
• Familiarity with B2B sales cycles and complex, high-valueproducts
  
• Proficiency in data analysis tools (Excel, Power BI, Tableau,or similar)
  
• Experience supporting account-based selling or strategic salesinitiatives
  
• Curiosity-driven, detail-oriented research mindset
  
• Strong organizational and prioritisation skills
  
• Collaborative, proactive, and self-motivated
  
• Comfortable working in a fast-paced, evolving environment
  
• Paid Time Off
  
• Medical Insurance for Self & Family Coverage