Sales Support Analyst

Zerto; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Hewlett Packard Enterprise in Bengaluru is hiring a Sales Operations professional to support the quotation lifecycle and opportunity management. You will create and maintain opportunities in SFDC, generate quotes with SAP and Oracle CPQ, and ensure compliance with pricing policies.

You will work with cross-functional teams to resolve issues, manage escalations, and drive data accuracy across systems while maintaining SLAs and delivering value to Sales and Partners.

Qualifications

• High school or equivalent certification is required.
• Bachelor’s degree preferred.
• Typically, 2–4 years’ experience.

Responsibilities

• Serve as the primary point of contact for Sales teams and Partners for quote creation, modification, and opportunity management.
• Create, update, and maintain sales opportunities in SFDC (Salesforce).
• Generate, validate, and maintain accurate quotes using SAP, Oracle CPQ, and NGQ while ensuring compliance with pricing, discount, and approval policies.
• Support Sales and Account Managers with pricing requests, deal structuring, and opportunity-related queries.
• Manage complex and high-value deals, ensuring all required documentation and approvals are completed.
• Collaborate with cross-functional teams including Sales, Logistics, Order Management, POS, Finance, and Global Support to resolve quoting and ordering issues.
• Monitor and manage quote and opportunity escalations, engaging Team Leads or Managers when required.
• Ensure data accuracy, completeness, and consistency across SFDC, SAP, Oracle CPQ, and NGQ.
• Maintain strong knowledge of sales processes, tools, products, and company policies to effectively support Sales teams and Partners.
• Identify process improvement opportunities and contribute to operational efficiency and continuous improvement initiatives.
• Deliver timely support while consistently meeting defined service level agreements (SLAs).

Skills

Sales Support

Quoting

Commercial Ops

Pricing & Discounts

Communication

Analytical Skills

Multi-tasking

Team Collaboration

Detail Orientation

Education

High school or equivalent

Bachelor’s degree

Tools

SFDC (Salesforce)

SAP

Oracle CPQ

Job description

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Job Summary

The Sales Support Analyst supports Sales teams and Partners by managing the end-to-end quoting and opportunity lifecycle. This role is responsible for creating and maintaining sales opportunities in SFDC and generating accurate quotes using SAP and Oracle CPQ, while coordinating with cross-functional teams to ensure timely and compliant deal execution.

Develops, implements and utilizes processes and tools to enable the sales life-cycle (pricing, orders, invoicing, opportunity assessment, field inventory management and other sales pipeline analytics and forecasting solutions). Reports and analyzes order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses.

Applies basic foundation of a function’s principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within a business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

What You’ll Do

Key Responsibilities

• Serve as the primary point of contact for Sales teams and Partners for quote creation, modification, and opportunity management.
• Create, update, and maintain sales opportunities in SFDC (Salesforce).
• Generate, validate, and maintain accurate quotes using SAP, Oracle CPQ, and NGQ while ensuring compliance with pricing, discount, and approval policies.
• Support Sales and Account Managers with pricing requests, deal structuring, and opportunity-related queries.
• Manage complex and high-value deals, ensuring all required documentation and approvals are completed.
• Collaborate with cross-functional teams including Sales, Logistics, Order Management, POS, Finance, and Global Support to resolve quoting and ordering issues.
• Monitor and manage quote and opportunity escalations, engaging Team Leads or Managers when required.
• Ensure data accuracy, completeness, and consistency across SFDC, SAP, Oracle CPQ, and NGQ.
• Maintain strong knowledge of sales processes, tools, products, and company policies to effectively support Sales teams and Partners.
• Identify process improvement opportunities and contribute to operational efficiency and continuous improvement initiatives.
• Deliver timely support while consistently meeting defined service level agreements (SLAs).

What You Need To Bring

Education and Experience Required

• High school or equivalent secondary education certification required
• Bachelor’s degree preferred.
• Typically, 2 - 4 years’ experience

Required Skills

• Experience in Sales Support, Quoting, Commercial Operations, or a related field.
• Hands-on experience with SAP and Oracle CPQ.
• Working knowledge of SFDC (Salesforce) for opportunity management.
• Strong understanding of pricing, discounting, and approval processes.
• Excellent attention to detail with strong analytical and problem-solving skills.
• Effective verbal and written communication skills with the ability to manage stakeholder expectations.
• Ability to handle multiple priorities in a fast-paced environment.
• Strong organizational skills with a collaborative, customer-focused mindset.
• Ability to learn quickly and adapt to new systems, tools, and business processes.

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Job

Sales Operations

Job Level

Core

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.