Sales Specialist – Customer Engagement & D2C Growth

Adorn Silver; Mumbai Suburban; On-site; INR 250,000 - 350,000; Full time

Job summary

A premium silver gifting brand in Mumbai is seeking an Entry-level Sales Specialist to be the voice of the company, engaging with customers on WhatsApp to help them find the perfect gifts. The ideal candidate possesses excellent English and Hindi, is detail-oriented, and has a willingness to learn. No prior experience is required. Send your CV to the provided email with the subject 'Sales Specialist – Application'.

Qualifications

• Excellent command of English and Hindi for customer interaction.
• Proficient in Excel for data management tasks.
• Willingness to learn Shopify quickly if not already familiar.
• Detail-oriented with strong follow-up discipline.
• Entry-level; no prior experience required; curiosity and ownership valued.

Responsibilities

• Engage with customers on WhatsApp to help them find gifts.
• Share product options through photos, videos, and voice notes.
• Manage follow-ups to ensure all inquiries are addressed.
• Set up WhatsApp automations for leads and abandoned carts.
• Ensure a smooth customer handover from inquiry to conversion.

Skills

Excellent written & spoken English

Excellent written & spoken Hindi

Comfortable with Excel

Familiarity with Shopify

Attention to detail

Tools

Shopify

Job description

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Adorn Silver is a new-age premium silver gifting brand with 50+ years of legacy in

craftsmanship. We’re building India’s go-to platform for milestone gifting—weddings,

festivals, newborns, and corporate occasions. With in-house manufacturing, hallmark-

certified products, and a growing e-commerce presence, we’re scaling fast across India.

What You’ll Do

This isn’t a standard support role—you’ll be the voice of Adorn Silver, helping customers

find the perfect gift for life’s most meaningful moments.

• Engage with customers on WhatsApp: listen, guide, and recommend the right

product with warmth and clarity

• Share product options via photos, videos, and voice notes—no copy-paste replies

• Manage follow-ups and ensure no lead/query is missed

• Set up WhatsApp automations for incoming leads and abandoned carts.

• Ensure smooth customer handholding from enquiry to conversion.

What We’re Looking For

• Excellent written & spoken English and Hindi

• Comfortable with Excel (filters, sorting, data management)

• Familiarity with Shopify or willingness to learn quickly

• Detail-oriented, customer-first, and consistent with follow-ups

• Prior experience not required—we value curiosity, ownership, and eagerness to

grow

How to Apply

Send your CV and a short introduction to [e-mail] with the subject line "Sales Specialist – Application”.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail Luxury Goods and Jewelry

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