Sales Representative

Brilliance LLC; Surat; On-site; INR 468,720 - 591,480; Full time

Benefits offered by this job

Job Security

Career Growth

Job summary

A growing luxury e-commerce company is seeking a Sales & Customer Experience Associate in Surat, Gujarat. This role requires at least 1 year of experience in a customer-facing role and fluency in English. Responsibilities include supporting clients throughout their journey and managing customer records. Join a company with over 35 years in business, offering job security and opportunities for career growth within the industry. The position is on-site, requiring a dynamic individual for overnight shifts aligned with U.S. hours.

Qualifications

• At least 1 year of experience in sales, consulting, or customer service.
• Fluency in spoken and written English is mandatory.
• Proficiency with tools like Google Workspace and CRM systems.

Responsibilities

• Support clients from inquiry to post-purchase experience.
• Manage and update customer records in the CRM system.
• Collaborate with the sales team to drive revenue and retention.
• Deliver high-quality service that upholds luxury brand standards.

Skills

Customer service experience

Fluent English

Organizational skills

Multitasking ability

Tools

Google Workspace

CRM systems

Job description

Location

Surat, Gujarat (In-person)

Salary

₹42,000 – ₹53,000/month (gross)

Schedule

5-day workweek | Overnight shift aligned with U.S. hours (start between 6:30 PM – 6:30 AM IST)

About the Role

We are looking for a dynamic Sales & Customer Experience Associate to provide exceptional service and support throughout the customer journey. In this role, you will engage with clients, manage records, and contribute to both sales growth and customer retention while representing the values of a premium brand.

Responsibilities

• Support clients from initial inquiry through post-purchase experience.
• Manage and update customer records in the CRM system.
• Collaborate with the sales team to drive revenue and strengthen retention.
• Deliver high-quality service that upholds our luxury brand standards.

Requirements

• Minimum 1 year of experience in a customer-facing role (sales, consulting, or customer service).
• Fluency in spoken and written English (mandatory).
• Proficiency with computers and tools like Google Workspace; CRM knowledge is a plus.
• Strong organizational skills with the ability to multitask in a fast-paced environment.

Why Join Us

• Job Security – Over 35 years in business and growing.
• Career Growth – Learn, grow, and advance in the luxury e-commerce industry.

Work Location

On-site: Office 901-902, Rio Empire, Opp. Pal RTO, Surat, Gujarat