Sales Process Specialist APAC

Agilent Technologies India Pvt Ltd.; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Agilent Technologies India Pvt Ltd in Gurugram is seeking a Digital Operations & CoE Specialist to support the APAC Digital Center of Excellence, ensuring smooth execution of digital initiatives and governance across Sales, Marketing, Customer Service, IT and eCommerce.

You will manage CoE documentation, provide first‑level troubleshooting for digital sales solutions, and drive process improvements, automation, and analytics to boost adoption and efficiency.

Qualifications

• Bachelor's Degree in Business Administration, Information Systems, Operations Management, Engineering, or related discipline.
• 2–5 years of experience in: Business Operations, Sales Operations, Digital Commerce, Customer Support, Project Coordination, Process Improvement.
• Microsoft 365 Suite, SharePoint Online, Excel (Intermediate to Advanced), Power BI (preferred), Salesforce CRM (preferred), and process mapping tools.
• Strong organizational, analytical, and communication skills; ability to manage multiple priorities.

Responsibilities

• Support APAC Digital CoE operations and governance; maintain SOPs, playbooks, training materials, and governance meetings.
• Provide first-level troubleshooting for digital sales and eCommerce solutions; escalate when needed.
• Develop troubleshooting guides and knowledge articles to improve self-service capabilities.
• Identify opportunities to simplify and standardize processes; drive improvements and automation.
• Develop and maintain operational dashboards and performance reports; monitor KPIs.

Skills

Business Operations

Sales Operations

Digital Commerce

Customer Support

Project Coordination

Process Improvement

Education

Bachelor's Degree

Tools

Microsoft 365 Suite

SharePoint Online

Excel

Power BI

Salesforce CRM

Process Mapping tools

Visio

Bizagi

Job description

Job Description

Position Overview

The Digital Operations & CoE Specialist is responsible for supporting the day-to-day operations of the APAC Digital Center of Excellence (CoE), ensuring seamless execution of digital initiatives, maintaining governance and knowledge management processes, troubleshooting user issues, and driving continuous process improvement. This role serves as a key operational partner to cross-functional teams including Sales, Marketing, Customer Service, IT, and eCommerce stakeholders. The ideal candidate combines strong organizational skills, problem-solving ability, customer focus, and a passion for improving operational efficiency. The role is critical in enabling the successful adoption and scaling of digital solutions across APAC.

Key Responsibilities

• Digital CoE Operations & Governance

  Support the ongoing management and administration of the APAC Digital Center of Excellence. Maintain and update CoE documentation, playbooks, standard operating procedures (SOPs), FAQs, and training materials. Manage the CoE SharePoint site, ensuring content remains accurate, current, and accessible. Coordinate governance meetings, track action items, and monitor project progress. Support stakeholder communications and ensure timely follow-up on key initiatives. Maintain centralized records of digital initiatives, adoption activities, and project updates. Assist with onboarding and enablement of new users and stakeholders.

• Digital Solution Support & Troubleshooting

  Act as the primary support contact for Digital CoE-related inquiries. Provide first-level troubleshooting for digital sales and eCommerce solutions. Investigate and resolve user issues related to: Online Store B2B/eProcurement Integration RTU Quote RTU Cart ACOI PunchOut / Ariba solutions Expanding phase 2 into eRenewals/eWarranty Document issues, track resolution progress, and coordinate escalations with IT and system owners when required. Develop and maintain troubleshooting guides and knowledge articles to improve self-service capabilities. Identify recurring issues and recommend corrective actions.

• Process Improvement & Operational Excellence

  Identify opportunities to simplify, standardize, and improve existing business processes. Facilitate process documentation and process mapping exercises. Analyse operational workflows and recommend improvements to increase efficiency and user experience. Support implementation of automation initiatives and digital transformation projects. Maintain process documentation and ensure alignment with established governance standards. Monitor adoption, compliance, and effectiveness of implemented improvements. Support change management and user adoption activities during project rollouts. When suitable, proposal of AI driven automation processes to boost productivity.

• Reporting & Analytics

  Develop and maintain operational dashboards and performance reports. Monitor key performance indicators (KPIs) related to digital adoption, usage, and operational effectiveness. Prepare monthly and quarterly business updates for leadership reviews. Analyse trends and provide recommendations to improve performance and user adoption. Support business case development and benefits tracking for improvement initiatives.

Qualifications

• Education

  Bachelor's Degree in Business Administration, Information Systems, Operations Management, Engineering, or a related discipline.

• Experience

  2–5 years of experience in: Business Operations Sales Operations Digital Commerce Customer Support Project Coordination Process Improvement

• Technical Skills

  Microsoft 365 Suite SharePoint Online Excel (Intermediate to Advanced) Power BI (preferred) Salesforce CRM (preferred) Process Mapping tools (e.g., Visio, Bizagi) Basic data analysis and reporting skills

• Competencies Required

  Strong organizational and time management skills Analytical and problem-solving mindset Excellent written and verbal communication skills Ability to manage multiple priorities simultaneously Customer-focused and service-oriented approach Strong attention to detail Ability to work independently and collaboratively across functions

• Preferred Knowledge

  Knowledge of digital sales, eCommerce, or customer digital buying journeys Experience supporting regional or global programs Exposure to Lean, Six Sigma, or Continuous Improvement methodologies Familiarity with change management principles

Success Measures

• Digital Growth %
• Accuracy and currency of CoE documentation and knowledge base
• Adoption and utilization of digital solutions
• Identification and implementation of process improvements
• Timely delivery of reports and governance activities
• Reduction in recurring support issues through preventive actions

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location.

Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required

No

Shift

Day

Duration

No End Date

Job Function

Administration

Graduate and Student

Career Site Visit our career site and learn more about Agilent. Watch our video playlist to get a glimpse of life at Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us.

Information about Agilent is available at Agilent.com.