Sales Operations Specialist

Sycomp; Delhi; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Sycomp is seeking a Sales Operations Specialist to support a high-performing sales team. You will optimize CRM processes, analyze sales data, and develop forecasting models to drive data-driven decisions across departments.

You will collaborate with sales reps, business development, and operations to streamline workflows, improve efficiency, and deliver actionable insights. The role emphasizes hands-on CRM stewardship and KPI reporting within a global IT services framework.

Qualifications

• Bachelor's degree in business or related field.
• 2–5 years in sales operations or a similar role.
• Strong Salesforce CRM experience.
• Excellent data analysis and metric-driven mindset.
• Advanced Excel skills and KPI dashboard creation.

Responsibilities

• Manage CRM systems and ensure accurate data in Salesforce.
• Analyze sales data to identify trends and insights.
• Improve sales processes and streamline workflows.
• Collaborate with sales reps and cross-functional teams.
• Develop and maintain sales forecasting models.
• Create dashboards and reports for KPIs.
• Support sales initiatives and target attainment.
• Onboard and train new CRM users.
• Handle additional tasks as assigned by the manager.

Skills

Analytical skills

Communication skills

Interpersonal skills

Detail-oriented

Data-driven mindset

Project management experience

Process improvement

Stakeholder collaboration

Education

Bachelor's degree in business administration or related field

Tools

Salesforce

Excel

Dashboards

Job description

About the role:

Sales operations specialist is essential in supporting and enhancing a sales team's performance through efficient sales processes and streamlined workflows. This role focuses on getting RFQ to invoicing and delivery, optimizing CRM systems like Salesforce, and providing strategic sales support. The sales operations specialist collaborates closely with stakeholders across departments, from sales representatives to business development teams, to create a more effective and data-driven sales environment.

About Sycomp

Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp's diverse team of consultants and engineers deliver on the company's mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centers and global technology partnerships. Headquartered in the heart of Silicon Valley, California, Sycomp has successfully shipped, deployed and managed complex IT projects and supporting assets in more than 150 countries helping its Fortune 500 customers and global partners realize a world without boundaries.

Key Responsibilities

• Managing CRM systems. Overseeing CRM tools like Salesforce to ensure accurate data and streamline sales workflows.
• Work on any additional tasks assigned by the manager
• Analyzing sales data. Conducting data analysis on sales performance, identifying trends, and providing actionable insights to support strategic decision-making.
• Improving sales processes. Identify opportunities for process improvement to streamline workflows, reduce inefficiencies, and drive productivity in the sales organization.
• Collaborating with team members. Work closely with sales reps, business development teams, operations manager, and stakeholders to align goals and support the sales department.
• Develop and maintain sales forecasting models, create dashboards for KPIs, and track sales transactions to monitor.
• Supporting sales initiatives. Implement sales strategies and initiatives to enhance team performance and support sales targets.
• Developing reports and dashboards. Generate sales reports, dashboards, and visual data tools to track metrics and provide insights to team members.
• Training and onboarding. Assists in the onboarding of new relevant resources by providing training on CRM systems, sales processes, and sales tools.

Qualifications and Skills

• Education. A bachelor's degree in business administration, sales, business operations, or any field.
• Experience. 2-5 years of experience in sales operations, sales management, or a similar role.
• CRM proficiency. Strong experience with CRM systems like Salesforce to support efficient sales processes.
• Analytical skills. Excellent analytical skills with a strong ability to conduct data analysis and work with metrics to drive team performance.
• Communication skills. Strong communication skills for working with stakeholders, sales team members, and business development teams.
• Experience in project management and process improvement to implement effective sales strategies and streamline workflows.
• Proficiency in Excel and dashboards. Advanced Excel skills and experience in creating dashboards for KPI tracking and sales analytics.
• Detail-oriented and data-driven. Highly detail-oriented with a data-driven approach to sales management and business operations.
• Interpersonal skills. Ability to build strong relationships with stakeholders and sales team members to improve team performance and achieve sales targets.

Technology Means the World to Us

Technology connects people, enables business, fosters innovation, and helps organizations operate without boundaries. Every day, Sycomp's diverse team delivers on the company's mission to help customers and partners navigate the complexity of global IT from cloud and data center computing to cyber security, networking, and integration and logistics across more than 150 countries.

If you thrive in a growth-minded and values-driven culture, Sycomp may be your next career adventure. At Sycomp, you will have the opportunity to work in a global setting, collaborate with cross-functional teams, and be part of a dynamic and growing organization.

Sycomp is known for its strong culture and commitment to employee growth. With a 93% company-wide retention rate, we foster an environment where people can make a meaningful impact, develop professionally, and build rewarding careers over the long term.

Learn more about Sycomp and our employee benefits at: https://sycomp.com/careers/

Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.

Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at [e-mail]

Sycomp may use automated tools, including artificial intelligence, to support certain aspects of the recruitment process, such as reviewing applications or identifying relevant experience. These tools assist our teams, and all hiring decisions are made following human review.

Tagged as:

Data Analysis, Excel, Forecasting, Project Management, Salesforce