Sales Operations Specialist

Mentor Match; Chennai District; Sur place; INR 450 000 - 650 000; Plein temps

Résumé du poste

Mentor Match is seeking an detail-oriented Operations Analyst to join our Chennai team. You will own end-to-end operational reporting, build Excel-based models, and coordinate cross-functional data validation to ensure clean datasets and accurate dashboards.

You’ll work with finance, supply chain, and customer ops to streamline processes, document SOPs, and provide actionable KPI insights to leadership.

Qualifications

• 3 months to 1 year of experience in operations, business analysis, or a data-heavy support role.
• Graduate degree in business, engineering, commerce, or a related field.
• Demonstrable expertise in Microsoft Excel; interview may test skills.
• Clear written and verbal communication in English.
• Comfortable working with large, messy datasets and bringing clarity to them.

Responsabilités

• Own end-to-end operational reporting: daily, weekly, and monthly dashboards delivered on time with zero errors.
• Build, maintain, and optimise Excel-based models, trackers, and automated tools for process efficiency.
• Coordinate with internal teams (finance, supply chain, customer ops) to collect, clean, and validate data.
• Create SOPs and process documentation for recurring operations tasks.
• Monitor KPIs and flag deviations to senior stakeholders with clear, actionable insights.
• Support ad-hoc analytical and project management requests from leadership.

Connaissances

Microsoft Excel

Attention to detail

English communication

Formation

Graduate degree in business, engineering, commerce, or a related field

Outils

Power BI

Tableau

Google Looker Studio

SQL

SAP

Oracle

Zoho

Description du poste

We are looking for a detail-oriented Operations Analyst to join our Chennai team. You will be the backbone of our daily operations — tracking performance, building reporting systems, and keeping cross-functional workflows running smoothly. If you thrive on clean spreadsheets, sharp data, and making order out of chaos, this role is for you.

KEY RESPONSIBILITIES

• Own end-to-end operational reporting: daily, weekly, and monthly dashboards delivered on time with zero errors
• Build, maintain, and optimise Excel-based models, trackers, and automated tools for process efficiency
• Coordinate with internal teams (finance, supply chain, customer ops) to collect, clean, and validate data
• Create SOPs and process documentation for recurring operations tasks
• Monitor KPIs and flag deviations to senior stakeholders with clear, actionable insights
• Support ad-hoc analytical and project management requests from leadership

REQUIREMENTS

• 3months to 1 year of experience in operations, business analysis, or a data-heavy support role
• Graduate degree in business, engineering, commerce, or a related field
• Demonstrable expertise in Microsoft Excel — candidates may be tested during the interview process
• Strong attention to detail and a structured, methodical approach to problem-solving
• Clear written and verbal communication skills in English
• Comfortable working with large, messy datasets and bringing clarity to them

NICE TO HAVE

• Familiarity with Power BI, Tableau, or Google Looker Studio
• Working knowledge of SQL for data extraction
• Experience with ERP systems (SAP, Oracle, Zoho)