Sales Operations I

HCL Technologies Limited; Lucknow; On-site; INR 600,000 - 1,000,000; Full time

Job summary

HCL Technologies Limited is seeking an account management professional in India to own end-to-end sales cycles, coordinate with Finance, PMO, and Delivery teams, and monitor revenue forecasts for multiple accounts. The role emphasizes strong communication, stakeholder management, and IT business understanding.

The candidate will handle billing, SOWs, POs, and approvals, while ensuring governance and analytics drive profitability across accounts.

Qualifications

• Understanding of account management responsibilities
• Excellent oral & written communication skills, good presentation skills with focus on effective information dissemination
• Good understanding of IT business
• Excellent inter-personnel and coordination skills working with multiple stakeholders
• Good analytical and problem-solving skills

Responsibilities

• Manage accounts from a sales relationship perspective and be responsible for the sales cycle end-to-end
• Coordinate & follow-up with multiple teams including Finance, Program Management Office, Resource Management & Delivery on day-to-day basis
• Monitor the revenue forecast with sales & delivery on monthly basis
• Coordinate and manage corporate reporting requirements and timelines
• Work with the SDM/Managers in handling operations/projects
• Own and manage all Billing & Invoice related activities for the accounts
• Understanding new requirements – including SOWs, PO, customer approvals etc
• Following best practices within as well as across accounts
• Manage account’s overall profitability by governance, strategy, and analytics
• Coordinate with sales & marketing programs and promotions and generate periodic and special reports

Job description

• Understanding of account management responsibilities
• Ability to own the processes from initiation to closure.
• Excellent oral & written communication skills, good presentation skills with focus on effective information dissemination
• Good understanding of IT business
• Excellent inter-personnel and coordination skills working with multiple stakeholders.
• Good analytical and problem-solving skills.

Key Responsibilities

• Manage accounts from a sales relationship perspective and be responsible for the sales cycle end-to-end.
• Coordinate & follow-up with multiple teams including Finance, Program Management Office, Resource Management & Delivery on day-to-day basis.
• Monitor the revenue forecast with sales & delivery on monthly basis.
• Coordinate and manage corporate reporting requirements and timelines.
• Work with the SDM/Managers in handling operations/projects.
• Own and manage all Billing & Invoice related activities for the accounts.
• Understanding new requirements – including SOWs, PO, customer approvals etc.
• Following best practices within as well as across accounts
• Manage account’s overall profitability by governance, strategy, and analytics.
• Coordinate with sales & marketing programs and promotions and generate periodic and special reports.

To conduct data analysis, monitor account revenue and margin profiles, and ensure alignment with budget.To track and review the sales pipeline, develop and monitor dashboards for ongoing account progress.To coordinate with Sales teams to address deviations from targets, review sales progress, and ensure CRM updates.To develop reports on sales performance and pipeline for internal use.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.